Game Guide

Troubleshooting


Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.

Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable

Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens

  • PvP Rankings

Player Rankings

Rank Name PK Points
1 Monarch - Renegade 1570
2 Donatello - HotSix 1057
3 Smileyface - BugExploiterz 919
4 lllllIIIII - Sunguard 851
5 DOGWATER - 840
6 Anora - Renegade 803
7 LaoYang - 745
8 lllIIIllII - HotSix 669
9 Fent - Renegade 613
10 Fallendust - Death 609
11 Super_00O00O - 4321 596
12 CoinCollector - Finish 556
13 SJOBA - BugExploiterz 538
14 IIIIIIlIII - HotSix 534
15 Grizzy - Renegade 517
16 Kuruko - 497
17 Super_OO0OO0 - Death 461
18 m1CKe - Death 460
19 Super_O00O00 - 405
20 Claire - Renegade 369
21 DarKnightY - 368
22 lIlIIllIll - 350
23 Cain - Death 337
24 Liyu - BugExploiterz 335
25 Super_000000 - ZKDS 332
26 DarkLegion - Finish 329
27 Tanberg - BugExploiterz 318
28 NO_OO - HotSix 312
29 LaGoM - BugExploiterz 303
30 xCrixUs - 272
31 Newbie - 250
32 Obscura - BugExploiterz 244
33 LookInMyEyeS - Death 243
34 Muzan - BugExploiterz 208
35 DirTyDanCeR - 207
36 Anarchy - Disaster 203
37 IlllIIIlII - Finish 202
38 lllIIlllIII - Renegade 197
39 KaLiNa - HotSix 174
40 llllIIIllll - Renegade 155
41 Mercedes_Benz - Renegade 153
42 Rusty - 145
43 NlGHTMARE - Renegade 133
44 CATWATER - 113
45 lllllllllI - Booms 109
46 Stevi - 105
47 _llixill_ - Death 100
48 Kezrm - tribe008 96
49 ViIlain - Multiverse 91
50 ll_Trouble_ll - Disaster 65

Tribe Rankings

Rank Name PK Points
1 Renegade 4521
2 BugExploiterz 2933
3 HotSix 2855
4 Death 2231
5 Finish 1201
6 Sunguard 867
7 4321 596
8 Disaster 443
9 ZKDS 332
10 Needed_to_Farm 236
1 Death 22319
2 Renegade 20058
3 Zero 18203
4 Sunguard 13128
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReNaiSsanCe 5145
8 100fanta99success 3953
9 VETERAN 3419
10 Death_ 2810
1 Renegade 24579
2 Death 24550
3 Zero 18203
4 Sunguard 13995
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReNaiSsanCe 5190
8 100fanta99success 3953
9 VETERAN 3419
10 BugExploiterz 2940