Game Guide

Troubleshooting


Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.

Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable

Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens

  • PvP Rankings

Player Rankings

Rank Name PK Points
1 Donatello - BugExploiterz 654
2 lllllIIIII - HotSix 540
3 Zafinaa - BugExploiterz 491
4 Smileyface - BugExploiterz 469
5 lllIIIllII - HotSix 385
6 Monarch - BugExploiterz 380
7 Super_O00O00 - Finish 368
8 Super_O0000O - Finish 346
9 Fent - BugExploiterz 339
10 Liyu - BugExploiterz 325
11 lIlIIllIll - HotSix 325
12 Super_0O0O0O - Finish 315
13 Ratata - Finish 310
14 DOGWATER - BugExploiterz 299
15 xCrixUs - HotSix 263
16 Super_00O00O - Finish 241
17 Tanberg - BugExploiterz 241
18 IIIIIIlIII - HotSix 233
19 SJOBA - BugExploiterz 191
20 Anarchy - Disaster 176
21 Super_000000 - Finish 169
22 NomaD - BugExploiterz 166
23 DarKnightY - Finish 148
24 LynchMan - BugExploiterz 145
25 AmiTfo - Finish 139
26 NlGHTMARE - HotSix 135
27 Sakura - Finish 124
28 Narish_do_Urden - HotSix 116
29 Super_OO0O0 - Finish 109
30 Muzan - BugExploiterz 109
31 SkySeeker - Finish 102
32 Kezrm - tribe008 96
33 NO_OO - HotSix 87
34 PixelOfFire - Solar_Dragons 82
35 lllllllllI - HotSix 79
36 Stevi - HotSix 79
37 Obscura - BugExploiterz 77
38 Rusty - BugExploiterz 76
39 ViIlain - NoFame 70
40 ll_Trouble_ll - Disaster 65
41 SUSPECT - Deepseek 63
42 Technology - Control 58
43 Flamelette - Control 51
44 Springfield - BugExploiterz 51
45 R_ - This_is_Medic 47
46 Grizzy - Solar_Dragons 43
47 IlIlIlIlIl - HotSix 43
48 SiFaRy - Disaster 38
49 James_B0nd - Disaster 38
50 KaLiNa - HotSix 37

Tribe Rankings

Rank Name PK Points
1 BugExploiterz 4116
2 Finish 2503
3 HotSix 2482
4 Disaster 427
5 Deepseek 277
6 Solar_Dragons 270
7 Needed_to_Farm 204
8 tribe008 141
9 Control 134
10 tribe007 129
1 Zero 22558
2 Death 20443
3 Sunguard 16551
4 Renegade 8560
5 TheCrazyWitch 6682
6 Dead_END 4738
7 ReNaiSsanCe 4732
8 2 4592
9 100fanta99success 3953
10 _shard_ 3727
1 Zero 22558
2 Death 20443
3 Sunguard 16551
4 Renegade 8560
5 TheCrazyWitch 6682
6 Dead_END 4738
7 ReNaiSsanCe 4732
8 2 4592
9 BugExploiterz 4116
10 100fanta99success 3953