Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 2011
2 BadBoy - Stoners 1001
3 Timmy - Disabled 897
4 Grizzly - Stoners 801
5 KillerAlxiance - Killer_Alliance 699
6 Incap - Disabled 661
7 KillerAviiance - Killer_Alliance 616
8 MONKEY - Stoners 586
9 Jimmy - Disabled 466
10 Squit - Stoners 444
11 IBlZA - Hawaii5o 428
12 IDontThinkSo - Disabled 388
13 KillerAquiance - Killer_Alliance 357
14 KillerAcriance - Killer_Alliance 328
15 Wheelchair - Disabled 326
16 NotMeEither - Disabled 310
17 RATKING - Stoners 243
18 Stoned - Stoners 238
19 Mquit - Celestial 232
20 Deranged - Disabled 215
21 ViIIain - NoFame 206
22 GG_SauroN - Stoners 185
23 CovGo - Stoners 177
24 Mr_Crowley - Stoners 172
25 DeadlysFireBall - Stoners 159
26 KillerAshiance - Killer_Alliance 157
27 MTV_ - Stoners 154
28 KillerAziance - Killer_Alliance 147
29 ImCrashed - Disabled 146
30 Alzheimers - Disabled 143
31 SyKo - Disabled 129
32 ChiChi_ - Hawaii5o 126
33 KillerAftiance - Killer_Alliance 122
34 Flakerz - WhatEver 119
35 FireDowN - Disabled 117
36 KillerAdkiance - Killer_Alliance 108
37 SUNShina_ - Disabled 108
38 LengthY - Killer_Alliance 98
39 b0b3r - Hawaii5o 80
40 Asylum - Disabled 76
41 KillerAbliance - Killer_Alliance 75
42 YesItsYou - Disabled 71
43 GraiSeR - Celestial 67
44 ShowTime - Stoners 59
45 EggyParty - Disabled 58
46 Jinwoo - 53
47 KillerAghiance - Killer_Alliance 49
48 Mkewa_ - Stoners 42
49 M1mesis - Tyf1 38
50 CoulBeMe - Disabled 36

Tribe Rankings

Rank Name PK Points
1 Disabled 6220
2 Stoners 4383
3 Killer_Alliance 2874
4 Hawaii5o 753
5 Celestial 444
6 WhatEver 271
7 NoFame 206
8 BuffLowerLVLTurfs 116
9 Hit1 110
10 AvenGers 108
1 Death 26559
2 Renegade 25907
3 Zero 19143
4 Sunguard 14014
5 Dead_END 7209
6 TheCrazyWitch 5455
7 100fanta99success 3953
8 ReNaiSsanCe 3873
9 VETERAN 3625
10 HotSix 2839
1 Death 26559
2 Renegade 25907
3 Zero 19143
4 Sunguard 14014
5 Dead_END 7209
6 Disabled 6220
7 TheCrazyWitch 5455
8 Stoners 4383
9 100fanta99success 3953
10 ReNaiSsanCe 3873