Game Guide

Troubleshooting


Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.

Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable

Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens

  • PvP Rankings

Player Rankings

Rank Name PK Points
1 Donatello - BugExploiterz 900
2 Smileyface - BugExploiterz 862
3 lllllIIIII - HotSix 808
4 lllIIIllII - HotSix 651
5 Monarch - BugExploiterz 574
6 Akius - BugExploiterz 564
7 DOGWATER - BugExploiterz 530
8 Super_O0000O - Finish 508
9 Super_0O0O0O - Finish 489
10 IIIIIIlIII - HotSix 455
11 Super_00O00O - Finish 412
12 Super_O00O00 - Finish 405
13 Fent - BugExploiterz 384
14 YesmaD - BugExploiterz 366
15 Super_OO0OO0 - Finish 357
16 Liyu - BugExploiterz 351
17 lIlIIllIll - HotSix 324
18 SJOBA - BugExploiterz 323
19 SkySeeker - Finish 316
20 Tanberg - 314
21 Super_000000 - Finish 309
22 DarKnightY - Finish 291
23 xCrixUs - 272
24 Newbie - Deepseek 250
25 Muzan - BugExploiterz 222
26 DirTyDanCeR - 207
27 DarkLegion - Finish 201
28 Anarchy - Disaster 176
29 NO_OO - HotSix 172
30 NlGHTMARE - HotSix 164
31 Rusty - BugExploiterz 145
32 Super_OO0O0 - Finish 139
33 LynchMan - BugExploiterz 134
34 Sakura - Finish 130
35 Obscura - BugExploiterz 115
36 Stevi - HotSix 108
37 KaLiNa - HotSix 102
38 Kezrm - tribe008 96
39 lllllllllI - HotSix 93
40 lllIIlllIII - HotSix 75
41 ViIlain - NoFame 72
42 ll_Trouble_ll - Disaster 65
43 Super_O000O - Finish 58
44 Technology - Control 58
45 Starchild - Finish 55
46 Flamelette - Control 51
47 R_ - This_is_Medic 47
48 NO_00 - This_is_Medic 47
49 IlIlIlIlIl - HotSix 43
50 Cousin - BugExploiterz 41

Tribe Rankings

Rank Name PK Points
1 BugExploiterz 5625
2 Finish 3810
3 HotSix 3115
4 Deepseek 519
5 Disaster 412
6 Needed_to_Farm 216
7 JUSTFUN 172
8 This_is_Medic 153
9 ChanGe 150
10 Control 144
1 Zero 22558
2 Death 20587
3 Sunguard 16833
4 Renegade 8651
5 TheCrazyWitch 6682
6 ReNaiSsanCe 4829
7 Dead_END 4738
8 2 4592
9 oOsuccessOo 4260
10 100fanta99success 3953
1 Zero 22558
2 Death 20587
3 Sunguard 16833
4 Renegade 8651
5 TheCrazyWitch 6682
6 BugExploiterz 5625
7 ReNaiSsanCe 4829
8 Dead_END 4738
9 2 4592
10 oOsuccessOo 4260