Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1472
2 Timmy - Disabled 489
3 Incap - Disabled 462
4 BadBoy - Stoners 439
5 KillerAlxiance - Killer_Alliance 362
6 Squit - Stoners 351
7 IBlZA - Hawaii5o 336
8 Grizzly - Stoners 316
9 KillerAviiance - Killer_Alliance 307
10 Wheelchair - Disabled 288
11 NotMeEither - Disabled 286
12 IDontThinkSo - Disabled 280
13 Laban - Killer_Alliance 232
14 MONKEY - Stoners 229
15 Mquit - MVP 220
16 Jimmy - Disabled 215
17 KillerAquiance - Killer_Alliance 184
18 Deranged - Disabled 183
19 Stoned - Stoners 177
20 KnObiE - Stoners 170
21 ViIIain - NoFame 170
22 KillerAcriance - Killer_Alliance 125
23 Aetheria - Killer_Alliance 98
24 GraiSeR - TreatOrTrick 94
25 Asylum - Disabled 91
26 KillerAshiance - Killer_Alliance 90
27 ChiChi_ - Hawaii5o 88
28 DeadlysFireBall - Stoners 76
29 RATKING - Stoners 61
30 Mr_Crowley - Stoners 61
31 SUNShina_ - Disabled 59
32 KillerAftiance - Killer_Alliance 58
33 YesItsYou - Disabled 58
34 b0b3r - Hawaii5o 58
35 CovGo - Stoners 49
36 M1mesis - Stoners 47
37 ShowTime - Stoners 46
38 CoulBeMe - Disabled 45
39 KillerAbliance - Killer_Alliance 44
40 Mkewa_ - Stoners 43
41 GG_SauroN - Stoners 42
42 KillerAziance - Killer_Alliance 42
43 Alzheimers - Disabled 40
44 ImCrashed - Disabled 38
45 FireDowN - Disabled 36
46 Clarz - TreatOrTrick 35
47 PhantomArroW - Fanatical 30
48 EggyParty - Disabled 29
49 KillerAmxiance - Killer_Alliance 27
50 Killer_Aliiance - Killer_Alliance 27

Tribe Rankings

Rank Name PK Points
1 Disabled 4140
2 Stoners 2189
3 Killer_Alliance 1683
4 Hawaii5o 599
5 MVP 355
6 TreatOrTrick 232
7 NoFame 170
8 BadNews 155
9 BuffLowerLVLTurfs 137
10 Hit1 120
1 Death 28164
2 Renegade 25453
3 Zero 19143
4 Sunguard 13823
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReNaiSsanCe 5009
8 100fanta99success 3953
9 VETERAN 3625
10 HotSix 2842
1 Death 28164
2 Renegade 25453
3 Zero 19143
4 Sunguard 13823
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReNaiSsanCe 5009
8 Disabled 4140
9 100fanta99success 3953
10 VETERAN 3625