Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1273
2 Timmy - Disabled 460
3 Incap - Disabled 360
4 KillerAlxiance - Killer_Alliance 316
5 Squit - Celestial 312
6 BadBoy - Celestial 309
7 IBlZA - Hawaii5o 262
8 Grizzly - Stoners 251
9 IDontThinkSo - R2D2_ 238
10 KillerAviiance - Killer_Alliance 237
11 NotMeEither - R2D2_ 232
12 Laban - Killer_Alliance 207
13 Wheelchair - Disabled 195
14 Mquit - MVP 195
15 KnObiE - Stoners 179
16 Stoned - Stoners 178
17 Jimmy - Disabled 168
18 Deranged - Disabled 168
19 KillerAquiance - Killer_Alliance 167
20 MONKEY - Stoners 152
21 ViIIain - NoFame 141
22 KillerAcriance - Killer_Alliance 105
23 GraiSeR - TreatOrTrick 100
24 Aetheria - Celestial 96
25 Asylum - Disabled 82
26 KillerAftiance - Killer_Alliance 80
27 RATKING - Stoners 66
28 DeadlysFireBall - Stoners 65
29 KillerAshiance - Killer_Alliance 63
30 ShowTime - Celestial 57
31 YesItsYou - R2D2_ 56
32 ChiChi_ - NeedTokens 53
33 KillerAziance - Killer_Alliance 52
34 CoulBeMe - R2D2_ 48
35 Mr_Crowley - Stoners 48
36 SUNShina_ - R2D2_ 47
37 Mkewa_ - Celestial 47
38 KillerAbliance - Killer_Alliance 47
39 M1mesis - Celestial 46
40 CovGo - Celestial 44
41 ImCrashed - R2D2_ 38
42 FireDowN - Disabled 36
43 Clarz - TreatOrTrick 34
44 GG_SauroN - Stoners 33
45 KillerAmxiance - 31
46 PhantomArroW - BadNews 30
47 Killer_Aliiance - Killer_Alliance 28
48 Alzheimers - Disabled 28
49 6_7 - EzClapHandicap 27
50 Eminem_ - MVP 27

Tribe Rankings

Rank Name PK Points
1 Disabled 2791
2 Killer_Alliance 1400
3 Stoners 1073
4 Celestial 1042
5 R2D2_ 776
6 MVP 354
7 Hawaii5o 345
8 TreatOrTrick 254
9 BadNews 187
10 NoFame 141
1 Death 28162
2 Renegade 25525
3 Zero 19143
4 Sunguard 13798
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReNaiSsanCe 5007
8 100fanta99success 3953
9 VETERAN 3625
10 HotSix 2842
1 Death 28162
2 Renegade 25525
3 Zero 19143
4 Sunguard 13798
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReNaiSsanCe 5007
8 100fanta99success 3953
9 VETERAN 3625
10 HotSix 2842