Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 2200
2 BadBoy - Stoners 1085
3 Grizzly - Stoners 1040
4 Timmy - Disabled 932
5 KillerAlxiance - Killer_Alliance 722
6 KillerAviiance - Killer_Alliance 705
7 DRINKBLEACH - Stoners 658
8 Incap - Disabled 647
9 MONKEY - Stoners 586
10 Jimmy - Disabled 584
11 IDontThinkSo - Disabled 443
12 Squit - Stoners 443
13 KillerAcriance - Killer_Alliance 442
14 IBlZA - Hawaii5o 428
15 Stoned - Stoners 422
16 KillerAquiance - Killer_Alliance 411
17 RATKING - Stoners 371
18 Wheelchair - Disabled 326
19 NotMeEither - Disabled 306
20 Mr_Crowley - Stoners 254
21 CovGo - Stoners 247
22 Mquit - Celestial 228
23 ViIIain - NoFame 226
24 Deranged - Disabled 201
25 KillerAshiance - Killer_Alliance 196
26 GG_SauroN - 185
27 KillerAziance - Killer_Alliance 185
28 KillerAftiance - Killer_Alliance 185
29 LengthY - Killer_Alliance 180
30 Alzheimers - Disabled 168
31 DeadlysFireBall - Stoners 165
32 FireDowN - Disabled 165
33 ImCrashed - Disabled 156
34 Flakerz - WhatEver 127
35 ChiChi_ - Hawaii5o 126
36 SUNShina_ - Disabled 123
37 SyKo - Disabled 116
38 KillerAdkiance - Killer_Alliance 115
39 KillerAghiance - Killer_Alliance 98
40 ShowTime - Stoners 78
41 Asylum - Disabled 76
42 EggyParty - Disabled 72
43 b0b3r - Stoners 70
44 YesItsYou - Disabled 62
45 Jinwoo - 53
46 KillerAbliance - Killer_Alliance 45
47 Mkewa_ - Stoners 44
48 GraiSeR - Celestial 42
49 CoulBeMe - Disabled 36
50 _SUNshina - R2D2_ 31

Tribe Rankings

Rank Name PK Points
1 Disabled 6688
2 Stoners 5603
3 Killer_Alliance 3434
4 Hawaii5o 675
5 Celestial 417
6 WhatEver 277
7 NoFame 226
8 Hit1 112
9 BuffLowerLVLTurfs 101
10 AvenGers 95
1 Death 27673
2 Renegade 26065
3 Zero 19001
4 Sunguard 14039
5 Dead_END 7209
6 TheCrazyWitch 5454
7 100fanta99success 3953
8 ReNaiSsanCe 3914
9 HotSix 2839
10 Death_ 2810
1 Death 27673
2 Renegade 26065
3 Zero 19001
4 Sunguard 14039
5 Dead_END 7209
6 Disabled 6688
7 Stoners 5603
8 TheCrazyWitch 5454
9 100fanta99success 3953
10 ReNaiSsanCe 3914