Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1831
2 BadBoy - Stoners 784
3 Timmy - Disabled 731
4 Grizzly - Stoners 648
5 KillerAlxiance - Killer_Alliance 635
6 Incap - Disabled 593
7 MONKEY - Stoners 578
8 KillerAviiance - Killer_Alliance 557
9 Squit - Stoners 412
10 IBlZA - Hawaii5o 407
11 Wheelchair - Disabled 328
12 KillerAquiance - Killer_Alliance 322
13 IDontThinkSo - Disabled 321
14 NotMeEither - Disabled 308
15 Jimmy - Disabled 302
16 Mquit - Celestial 242
17 KillerAcriance - Killer_Alliance 222
18 Stoned - Stoners 184
19 Deranged - Disabled 182
20 ViIIain - NoFame 179
21 DeadlysFireBall - Stoners 166
22 Tenshinhan - Killer_Alliance 141
23 CovGo - Stoners 130
24 GG_SauroN - Stoners 127
25 ChiChi_ - Hawaii5o 126
26 Mr_Crowley - Stoners 124
27 KillerAshiance - Killer_Alliance 114
28 RATKING - Stoners 111
29 SUNShina_ - Disabled 102
30 KillerAziance - Killer_Alliance 100
31 Alzheimers - Disabled 97
32 GraiSeR - Celestial 82
33 KillerAbliance - Killer_Alliance 81
34 Asylum - Disabled 76
35 ImCrashed - Disabled 74
36 b0b3r - Hawaii5o 72
37 KillerAftiance - Killer_Alliance 67
38 FireDowN - Disabled 64
39 M1mesis - Tyf1 61
40 YesItsYou - Disabled 59
41 CoulBeMe - Disabled 58
42 Flakerz - WhatEver 54
43 Jinwoo - Disabled 53
44 EggyParty - Disabled 51
45 LengthY - Killer_Alliance 50
46 Mkewa_ - Stoners 39
47 MTV_ - Stoners 36
48 Shuriken - Stoners 31
49 Clarz - TreatOrTrick 30
50 KillerAghiance - Killer_Alliance 29

Tribe Rankings

Rank Name PK Points
1 Disabled 5288
2 Stoners 3464
3 Killer_Alliance 2441
4 Hawaii5o 671
5 Celestial 467
6 NoFame 179
7 BadNews 150
8 WhatEver 147
9 Hit1 133
10 BuffLowerLVLTurfs 123
1 Death 26884
2 Renegade 20454
3 Zero 19143
4 Sunguard 13929
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReVolt 5430
8 100fanta99success 3953
9 ReNaiSsanCe 3851
10 VETERAN 3625
1 Death 26884
2 Renegade 20454
3 Zero 19143
4 Sunguard 13929
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReVolt 5430
8 Disabled 5288
9 100fanta99success 3953
10 ReNaiSsanCe 3851