Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 Aryax - Nirvana 1807
2 THE_GOAT - 44Fanta1Succes 832
3 Ralo - Nirvana 804
4 Vaeril - Not_A_Date 792
5 Dynamix - CONFIRM20 747
6 THE_AGONY - CONFIRM20 637
7 Crypton - Potato_Sneck 609
8 Sniper_ - Potato_Sneck 483
9 Exrteme - Nirvana 458
10 YesmaD - CONFIRM20 327
11 DF_Express - Nirvana 240
12 NYYRIKKI - Not_A_Date 239
13 Hilgario - CONFIRM20 230
14 MEE - EEEEEEEEEEEEEEEE 230
15 Ready2Rich - 218
16 VilIain - NoFame 201
17 C8763 - Nirvana 197
18 IIIIIIIIIIIII - lllllllllll 193
19 DarKnight - Nirvana 167
20 KingBee - Nirvana 163
21 THE_MongoliaN - CONFIRM20 160
22 Blade_Koi - Nirvana 151
23 Blade_DiuNi - Nirvana 143
24 Gigi_Ravelli - CONFIRM20 140
25 WASaDATE - 127
26 GOME - Potato_Sneck 126
27 ArreBol - 113
28 Ashes2Dust - 110
29 THE_AinZ - CONFIRM20 108
30 xtrackt - 911 104
31 Combustubi - Potato_Sneck 99
32 VANISH - Not_A_Date 96
33 wwvvvwwv - Potato_Sneck 93
34 Reine - CONFIRM20 83
35 Theron - CONFIRM20 79
36 Replica - Potato_Sneck 78
37 CONFIRM - CONFIRM20 73
38 Saile - CONFIRM20 69
39 LevelYouForLeni - NoFame 59
40 Morrigan - Nirvana 57
41 Warny - Nirvana 52
42 NO_0 - 42
43 Ohhsnaps - CONFIRM20 41
44 Kenobi - Nirvana 37
45 VWVWVWWW - Potato_Sneck 37
46 Rowan - WTF 30
47 SwordsRedMage - 911 29
48 Emiko - Not_A_Date 28
49 InSipid - CONFIRM20 26
50 Hakoo - 22
1 empress_ - 5173
2 CoolWind - Zero 4923
3 Impact - Zero 4297
4 Shina - 4250
5 CandyMan - Death 3940
6 xAryax - Zero 3850
7 Djaul - Zero 3755
8 P1uto - Death 3529
9 Eminent - Sunguard 3459
10 R2D2_ - Renegade 3449
11 Elapse - TheCrazyWitch 3294
12 Grenen - Death 2920
13 Darude - Renegade 2908
14 Pure - 2887
15 Pluto - Death_ 2480
16 OLOY - Zero 2431
17 Angeles - Renegade 2312
18 Tove - Sunguard 2285
19 onyx - _shard_ 2225
20 Iskall - Zero 2195
21 Chunbae_ONG - TheCrazyWitch 2169
22 SharpScythe - Kingsman 2006
23 Deadly - TheCrazyWitch 1966
24 _Marco_ - 1893
25 Deleted - Flex 1817
26 ExpLosioN - Death 1776
27 SirMTV - 1768
28 Apocalypse_ - Renegade 1490
29 TIK - ReNaiSsanCe 1449
30 Xiaoqq - Death 1418
31 TeRmiNaTeR - take_over 1366
32 mama_ - take_over 1322
33 Zafina - Sunguard 1306
34 Keal - 1302
35 O000 - Death 1287
36 64CM - ReNaiSsanCe 1256
37 DelayNoMore - Death 1252
38 iFallenKing - TheCrazyWitch 1223
39 IIIIIIIIIIIIIII - 1202
40 Brady - _shard_ 1135
41 Jun_ - Sunguard 1124
42 JEWISH_DOCTOR - Lifeline 1106
43 NPC - 1084
44 Cat - Death 1007
45 Aso_Nozomi - 996
46 Free_Loop - Renegade 949
47 Kazpyr - Lifeline 949
48 CrixUs - Blood 947
49 javon - REDCROSS 946
50 Boy - ReNaiSsanCe 926
1 empress_ - 5173
2 CoolWind - Zero 4923
3 Impact - Zero 4297
4 Shina - 4250
5 CandyMan - Death 3940
6 xAryax - Zero 3850
7 Djaul - Zero 3755
8 P1uto - Death 3529
9 Eminent - Sunguard 3459
10 R2D2_ - Renegade 3449
11 Elapse - TheCrazyWitch 3294
12 Grenen - Death 2920
13 Darude - Renegade 2908
14 Pure - 2887
15 Pluto - Death_ 2480
16 OLOY - Zero 2431
17 Angeles - Renegade 2312
18 Tove - Sunguard 2285
19 onyx - _shard_ 2225
20 Iskall - Zero 2195
21 Chunbae_ONG - TheCrazyWitch 2169
22 SharpScythe - Kingsman 2006
23 Deadly - TheCrazyWitch 1966
24 _Marco_ - 1893
25 Deleted - Flex 1817
26 Aryax - Nirvana 1807
27 ExpLosioN - Death 1776
28 SirMTV - 1768
29 Apocalypse_ - Renegade 1490
30 TIK - ReNaiSsanCe 1449
31 Xiaoqq - Death 1418
32 TeRmiNaTeR - take_over 1366
33 mama_ - take_over 1322
34 Zafina - Sunguard 1306
35 Keal - 1302
36 O000 - Death 1287
37 64CM - ReNaiSsanCe 1256
38 DelayNoMore - Death 1252
39 iFallenKing - TheCrazyWitch 1223
40 IIIIIIIIIIIIIII - 1202
41 Brady - _shard_ 1135
42 Jun_ - Sunguard 1124
43 JEWISH_DOCTOR - Lifeline 1106
44 NPC - 1084
45 Cat - Death 1007
46 Aso_Nozomi - 996
47 Free_Loop - Renegade 949
48 Kazpyr - Lifeline 949
49 CrixUs - Blood 947
50 javon - REDCROSS 946

Tribe Rankings

Rank Name PK Points
1 Nirvana 4437
2 CONFIRM20 2808
3 Potato_Sneck 1656
4 Not_A_Date 1360
5 44Fanta1Succes 832
6 NoFame 260
7 EEEEEEEEEEEEEEEE 230
8 lllllllllll 193
9 Needed_A_Tribe 176
10 Never_change 151
1 Zero 22557
2 Death 19959
3 Renegade 15487
4 Sunguard 12206
5 TheCrazyWitch 8652
6 ReNaiSsanCe 5178
7 _shard_ 3748
8 take_over 3639
9 Death_ 2888
10 Lifeline 2647
1 Zero 22557
2 Death 19959
3 Renegade 15487
4 Sunguard 12206
5 TheCrazyWitch 8652
6 ReNaiSsanCe 5178
7 Nirvana 4437
8 _shard_ 3748
9 take_over 3639
10 Death_ 2888