Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
  • PvP Rankings
  • Servers
  • Filters

Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 2428
2 Grizzly - Stoners 1291
3 STRIPPPDANCER - Stoners 1091
4 BadBoy - Stoners 1083
5 Timmy - Disabled 932
6 Jimmy - Disabled 874
7 KillerAviiance - Killer_Alliance 781
8 KillerAlxiance - 722
9 Incap - Disabled 665
10 Stoned - Stoners 654
11 BabyBenz - Killer_Alliance 592
12 MONKEY - Stoners 586
13 STRIPPDANCERR - Stoners 541
14 LengthY - Killer_Alliance 513
15 KillerAquiance - Killer_Alliance 497
16 IDontThinkSo - Disabled 459
17 Squit - Stoners 441
18 IBlZA - Hawaii5o 429
19 KillerAftiance - Killer_Alliance 355
20 NerfRM - Disabled 352
21 FireDowN - Disabled 351
22 Mr_Crowley - Stoners 346
23 Wheelchair - Disabled 326
24 CovGo - Stoners 310
25 NotMeEither - Disabled 305
26 KillerAziance - Killer_Alliance 261
27 Alzheimers - Disabled 243
28 Deranged - Disabled 240
29 ViIIain - NoFame 238
30 Mquit - Celestial 228
31 KillerAshiance - Killer_Alliance 216
32 ImCrashed - Disabled 194
33 GG_SauroN - 185
34 KillerAghiance - Killer_Alliance 184
35 KillerAdkiance - Killer_Alliance 159
36 STRIPDDANCER - Stoners 149
37 SUNShina_ - Disabled 139
38 Flakerz - WhatEver 128
39 ChiChi_ - Hawaii5o 126
40 ShowTime - Stoners 115
41 Viggen - Killer_Alliance 105
42 Asylum - Disabled 76
43 EggyParty - Disabled 73
44 SyKo - Disabled 72
45 YesItsYou - Disabled 55
46 Jinwoo - 53
47 _SUNshina - R2D2_ 44
48 Mkewa_ - Stoners 41
49 CoulBeMe - Disabled 36
50 KillerAbliance - 33

Tribe Rankings

Rank Name PK Points
1 Disabled 7897
2 Stoners 6777
3 Killer_Alliance 3807
4 Hawaii5o 755
5 Celestial 363
6 WhatEver 276
7 NoFame 238
8 Hit1 118
9 AvenGers 114
10 Letter 107
1 Death 27135
2 Renegade 26162
3 Zero 19001
4 Sunguard 14203
5 Dead_END 7209
6 TheCrazyWitch 5454
7 100fanta99success 3953
8 ReNaiSsanCe 3952
9 HotSix 2839
10 Death_ 2810
1 Death 27135
2 Renegade 26162
3 Zero 19001
4 Sunguard 14203
5 Disabled 7897
6 Dead_END 7209
7 Stoners 6777
8 TheCrazyWitch 5454
9 100fanta99success 3953
10 ReNaiSsanCe 3952