Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1748
2 BadBoy - Stoners 735
3 Timmy - Disabled 687
4 KillerAlxiance - Killer_Alliance 603
5 Grizzly - Stoners 567
6 Incap - Disabled 565
7 MONKEY - Stoners 562
8 KillerAviiance - Killer_Alliance 494
9 Squit - Stoners 411
10 IBlZA - Hawaii5o 394
11 Wheelchair - Disabled 326
12 KillerAquiance - Killer_Alliance 310
13 IDontThinkSo - Disabled 301
14 NotMeEither - Disabled 295
15 Jimmy - Disabled 260
16 Mquit - Celestial 243
17 KillerAcriance - Killer_Alliance 200
18 Stoned - Stoners 200
19 ViIIain - NoFame 178
20 Deranged - Disabled 174
21 DeadlysFireBall - Stoners 153
22 Tenshinhan - Killer_Alliance 145
23 CovGo - Stoners 126
24 ChiChi_ - Hawaii5o 126
25 Mr_Crowley - Stoners 117
26 KillerAshiance - Killer_Alliance 112
27 RATKING - Stoners 112
28 GG_SauroN - Stoners 100
29 KillerAziance - Killer_Alliance 93
30 Alzheimers - Disabled 87
31 SUNShina_ - Disabled 87
32 KillerAbliance - Killer_Alliance 83
33 GraiSeR - Celestial 81
34 Asylum - Disabled 76
35 b0b3r - Hawaii5o 74
36 ImCrashed - Disabled 65
37 M1mesis - Tyf1 63
38 YesItsYou - Disabled 62
39 CoulBeMe - Disabled 55
40 Mkewa_ - Stoners 54
41 LengthY - Killer_Alliance 51
42 KillerAftiance - Killer_Alliance 49
43 EggyParty - Disabled 48
44 FireDowN - Disabled 46
45 Shuriken - Stoners 37
46 Flakerz - WhatEver 36
47 Jinwoo - Disabled 36
48 KillerAghiance - Killer_Alliance 31
49 Clarz - TreatOrTrick 30
50 6_7 - EzClapHandicap 27

Tribe Rankings

Rank Name PK Points
1 Disabled 4944
2 Stoners 3262
3 Killer_Alliance 2288
4 Hawaii5o 656
5 Celestial 464
6 NoFame 178
7 BuffLowerLVLTurfs 138
8 BadNews 133
9 Hit1 130
10 AvenGers 126
1 Death 25612
2 Renegade 20457
3 Zero 19143
4 Sunguard 13911
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReVolt 5427
8 ReNaiSsanCe 5113
9 100fanta99success 3953
10 VETERAN 3625
1 Death 25612
2 Renegade 20457
3 Zero 19143
4 Sunguard 13911
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReVolt 5427
8 ReNaiSsanCe 5113
9 Disabled 4944
10 100fanta99success 3953