Game Guide

Troubleshooting


Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.

Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable

Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens

  • PvP Rankings

Player Rankings

Rank Name PK Points
1 Donatello - BugExploiterz 646
2 lllllIIIII - HotSix 528
3 Zafinaa - BugExploiterz 490
4 Smileyface - BugExploiterz 469
5 lllIIIllII - HotSix 376
6 Monarch - BugExploiterz 368
7 Super_O00O00 - Finish 367
8 Super_O0000O - Finish 346
9 Fent - BugExploiterz 327
10 lIlIIllIll - HotSix 325
11 Liyu - BugExploiterz 323
12 Super_0O0O0O - Finish 315
13 Ratata - Finish 309
14 DOGWATER - BugExploiterz 277
15 Drizzt_do_Urden - HotSix 263
16 Super_00O00O - Finish 241
17 Tanberg - BugExploiterz 230
18 IIIIIIlIII - HotSix 224
19 SJOBA - BugExploiterz 185
20 Anarchy - Disaster 176
21 Super_000000 - Finish 166
22 NomaD - BugExploiterz 163
23 LynchMan - BugExploiterz 155
24 DarKnightY - Finish 145
25 NlGHTMARE - HotSix 134
26 AmiTfo - Finish 131
27 Sakura - Finish 124
28 Narish_do_Urden - HotSix 116
29 Super_OO0O0 - Finish 108
30 Muzan - BugExploiterz 106
31 SkySeeker - Finish 100
32 Kezrm - tribe008 96
33 PixelOfFire - Solar_Dragons 82
34 Obscura - BugExploiterz 80
35 lllllllllI - HotSix 79
36 Stevi - HotSix 78
37 Rusty - BugExploiterz 78
38 NO_OO - HotSix 77
39 SUSPECT - Deepseek 73
40 ViIlain - NoFame 71
41 ll_Trouble_ll - Disaster 65
42 Technology - Control 58
43 Flamelette - Control 51
44 Springfield - BugExploiterz 49
45 R_ - This_is_Medic 47
46 IlIlIlIlIl - HotSix 43
47 Grizzy - Solar_Dragons 39
48 SiFaRy - Disaster 38
49 James_B0nd - Disaster 38
50 KaLiNa - HotSix 37

Tribe Rankings

Rank Name PK Points
1 BugExploiterz 4036
2 Finish 2497
3 HotSix 2432
4 Disaster 427
5 Deepseek 296
6 Solar_Dragons 264
7 Needed_to_Farm 175
8 tribe008 141
9 Control 135
10 tribe007 129
1 Zero 22558
2 Death 20437
3 Sunguard 16543
4 Renegade 8551
5 TheCrazyWitch 6682
6 Dead_END 4738
7 ReNaiSsanCe 4731
8 2 4592
9 100fanta99success 3953
10 _shard_ 3727
1 Zero 22558
2 Death 20437
3 Sunguard 16543
4 Renegade 8551
5 TheCrazyWitch 6682
6 Dead_END 4738
7 ReNaiSsanCe 4731
8 2 4592
9 BugExploiterz 4036
10 100fanta99success 3953