Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 2497
2 Grizzly - Stoners 1358
3 STRIPPPDANCER - Stoners 1141
4 BadBoy - Stoners 1083
5 Timmy - Disabled 932
6 Jimmy - Disabled 874
7 KillerAviiance - Killer_Alliance 782
8 KillerAlxiance - 722
9 Incap - Disabled 663
10 Ali - Stoners 654
11 BabyBenz - Killer_Alliance 610
12 MONKEY - Stoners 586
13 LengthY - Killer_Alliance 568
14 KillerAquiance - Killer_Alliance 548
15 GeorgeDroid - Stoners 540
16 IDontThinkSo - Disabled 462
17 Squit - Stoners 441
18 IBlZA - Hawaii5o 429
19 KillerAftiance - Killer_Alliance 394
20 FireDowN - Disabled 379
21 NerfRM - Disabled 374
22 Mr_Crowley - Stoners 349
23 Wheelchair - Disabled 326
24 CovGo - Stoners 317
25 NotMeEither - Disabled 305
26 KillerAziance - Killer_Alliance 288
27 Deranged - Disabled 248
28 Alzheimers - Disabled 248
29 ViIIain - NoFame 238
30 KillerAshiance - Killer_Alliance 231
31 Mquit - Celestial 228
32 KillerAghiance - Killer_Alliance 195
33 ImCrashed - Disabled 194
34 GG_SauroN - 185
35 KillerAdkiance - Killer_Alliance 168
36 STRIPDDANCER - Stoners 146
37 SUNShina_ - Disabled 137
38 Viggen - Killer_Alliance 128
39 Flakerz - WhatEver 128
40 ChiChi_ - Hawaii5o 126
41 ShowTime - Stoners 115
42 Asylum - 76
43 EggyParty - Disabled 71
44 SyKo - Disabled 69
45 Jinwoo - 53
46 YesItsYou - Disabled 52
47 Shuriken - Stoners 48
48 CoulBeMe - Disabled 36
49 _SUNshina - R2D2_ 33
50 KillerAbliance - 33

Tribe Rankings

Rank Name PK Points
1 Disabled 7952
2 Stoners 6905
3 Killer_Alliance 4040
4 Hawaii5o 759
5 Celestial 358
6 WhatEver 276
7 NoFame 238
8 Letter 116
9 Hit1 113
10 BuffLowerLVLTurfs 101
1 Death 27155
2 Renegade 26228
3 Zero 19001
4 Sunguard 14203
5 Dead_END 7209
6 TheCrazyWitch 5453
7 100fanta99success 3953
8 ReNaiSsanCe 3951
9 HotSix 2839
10 Death_ 2810
1 Death 27155
2 Renegade 26228
3 Zero 19001
4 Sunguard 14203
5 Disabled 7952
6 Dead_END 7209
7 Stoners 6905
8 TheCrazyWitch 5453
9 Killer_Alliance 4040
10 100fanta99success 3953