Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 2538
2 Grizzly - Stoners 1379
3 SirMTV - Stoners 1185
4 BadBoy - Stoners 1083
5 Timmy - Disabled 932
6 Jimmy - Disabled 874
7 KillerAviiance - Killer_Alliance 784
8 KillerAlxiance - 722
9 Ali - Stoners 656
10 Incap - Disabled 655
11 BabyBenz - Killer_Alliance 648
12 LengthY - Killer_Alliance 622
13 MONKEY - Stoners 586
14 KillerAquiance - Killer_Alliance 570
15 GeorgeDroid - Stoners 524
16 IDontThinkSo - Disabled 465
17 KillerAftiance - Killer_Alliance 446
18 Squit - Stoners 441
19 IBlZA - Hawaii5o 429
20 FireDowN - Disabled 411
21 NerfRM - Disabled 376
22 Mr_Crowley - Stoners 375
23 CovGo - Stoners 334
24 Wheelchair - Disabled 326
25 KillerAziance - Killer_Alliance 305
26 NotMeEither - Disabled 305
27 Alzheimers - Disabled 252
28 Deranged - Disabled 249
29 ViIIain - NoFame 238
30 Mquit - Celestial 228
31 KillerAshiance - Killer_Alliance 225
32 KillerAghiance - Killer_Alliance 208
33 ImCrashed - Disabled 194
34 GG_SauroN - 185
35 KillerAdkiance - Killer_Alliance 173
36 Viggen - Killer_Alliance 160
37 STRIPDDANCER - Stoners 145
38 SUNShina_ - Disabled 139
39 Flakerz - WhatEver 128
40 ChiChi_ - Hawaii5o 126
41 ShowTime - Stoners 112
42 Asylum - 76
43 EggyParty - Disabled 66
44 SyKo - Disabled 64
45 Jinwoo - 53
46 YesItsYou - Disabled 50
47 Shuriken - Stoners 45
48 Mkewa_ - Stoners 40
49 _SUNshina - R2D2_ 37
50 CoulBeMe - Disabled 36

Tribe Rankings

Rank Name PK Points
1 Disabled 8014
2 Stoners 7017
3 Killer_Alliance 4290
4 Hawaii5o 766
5 Celestial 347
6 WhatEver 277
7 NoFame 238
8 Hit1 149
9 AvenGers 108
10 Letter 107
1 Death 27178
2 Renegade 26270
3 Zero 19001
4 Sunguard 14236
5 Dead_END 7209
6 TheCrazyWitch 5453
7 100fanta99success 3953
8 ReNaiSsanCe 3937
9 HotSix 2839
10 Death_ 2810
1 Death 27178
2 Renegade 26270
3 Zero 19001
4 Sunguard 14236
5 Disabled 8014
6 Dead_END 7209
7 Stoners 7017
8 TheCrazyWitch 5453
9 Killer_Alliance 4290
10 100fanta99success 3953