Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 2011
2 BadBoy - Stoners 1026
3 Timmy - Disabled 900
4 Grizzly - Stoners 820
5 KillerAlxiance - Killer_Alliance 722
6 Incap - Disabled 661
7 KillerAviiance - Killer_Alliance 629
8 MONKEY - Stoners 586
9 Jimmy - Disabled 468
10 Squit - Stoners 444
11 IBlZA - Hawaii5o 428
12 IDontThinkSo - Disabled 388
13 KillerAquiance - Killer_Alliance 373
14 KillerAcriance - Killer_Alliance 344
15 Wheelchair - Disabled 326
16 NotMeEither - Disabled 310
17 Mquit - Celestial 232
18 Deranged - Disabled 215
19 Stoned - Stoners 215
20 RATKING - Stoners 211
21 ViIIain - NoFame 207
22 GG_SauroN - Stoners 185
23 MTV_ - Stoners 182
24 CovGo - Stoners 181
25 KillerAziance - Killer_Alliance 177
26 Mr_Crowley - Stoners 173
27 DeadlysFireBall - Stoners 160
28 KillerAshiance - Killer_Alliance 160
29 ImCrashed - Disabled 145
30 Alzheimers - Disabled 142
31 KillerAftiance - Killer_Alliance 132
32 SyKo - Disabled 130
33 ChiChi_ - Hawaii5o 126
34 Flakerz - WhatEver 124
35 FireDowN - Disabled 116
36 KillerAdkiance - Killer_Alliance 114
37 SUNShina_ - Disabled 112
38 LengthY - Killer_Alliance 101
39 KillerAbliance - Killer_Alliance 81
40 b0b3r - Hawaii5o 80
41 Asylum - Disabled 76
42 KillerAghiance - Killer_Alliance 73
43 YesItsYou - Disabled 70
44 GraiSeR - Celestial 64
45 ShowTime - Stoners 61
46 EggyParty - Disabled 60
47 Jinwoo - 53
48 Mkewa_ - Stoners 41
49 CoulBeMe - Disabled 36
50 M1mesis - Tyf1 33

Tribe Rankings

Rank Name PK Points
1 Disabled 6225
2 Stoners 4409
3 Killer_Alliance 3032
4 Hawaii5o 747
5 Celestial 447
6 WhatEver 276
7 NoFame 207
8 Hit1 136
9 AvenGers 115
10 BuffLowerLVLTurfs 105
1 Death 26570
2 Renegade 25943
3 Zero 19143
4 Sunguard 14010
5 Dead_END 7209
6 TheCrazyWitch 5455
7 100fanta99success 3953
8 ReNaiSsanCe 3881
9 VETERAN 3625
10 HotSix 2839
1 Death 26570
2 Renegade 25943
3 Zero 19143
4 Sunguard 14010
5 Dead_END 7209
6 Disabled 6225
7 TheCrazyWitch 5455
8 Stoners 4409
9 100fanta99success 3953
10 ReNaiSsanCe 3881