Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 Aryax - Potato_Sneck 1377
2 Ralo - Nirvana 804
3 Vaeril - BloodLegion 756
4 THE_GOAT - CONFIRM20 736
5 Crypton - Potato_Sneck 609
6 Theneto - CONFIRM20 527
7 Dynamix - Not_A_Date 503
8 Sniper_ - Potato_Sneck 483
9 Exrteme - Nirvana 269
10 MEE - EEEEEEEEEEEEEEEE 230
11 YesmaD - CONFIRM20 210
12 Ready2Rich - Nirvana 202
13 Hilgario - CONFIRM20 190
14 VilIain - NoFame 189
15 NYYRIKKI - Not_A_Date 187
16 THE_MongoliaN - CONFIRM20 153
17 Aomine - CONFIRM20 150
18 DF_Express - Nirvana 144
19 WASaDATE - 127
20 GOME - Potato_Sneck 126
21 Gigi_Ravelli - CONFIRM20 118
22 KingBee - Nirvana 118
23 ArreBol - 114
24 Ashes2Dust - 110
25 xtrackt - 911 106
26 Combustubi - Potato_Sneck 99
27 wwvvvwwv - Potato_Sneck 94
28 VANISH - Not_A_Date 92
29 Theron - CONFIRM20 81
30 Replica - Potato_Sneck 78
31 Rolo - Potato_Sneck 74
32 Saile - CONFIRM20 69
33 DarKnight - Nirvana 63
34 Morrigan - Nirvana 59
35 CONFIRM - CONFIRM20 51
36 NO_0 - 42
37 THE_AinZ - CONFIRM20 39
38 VWVWVWWW - Potato_Sneck 37
39 Czolgu_ - CONFIRM20 36
40 LevelYouForLeni - NoFame 35
41 Blade_DiuNi - Nirvana 31
42 Rowan - WTF 30
43 Emiko - Not_A_Date 30
44 SwordsRedMage - 911 29
45 Reine - CONFIRM20 24
46 Warny - Nirvana 23
47 Hakoo - 22
48 WinSome - 21
49 CRITICAL - Not_A_Date 19
50 Stanly_One - Not_A_Date 19
1 empress_ - 5173
2 CoolWind - Zero 4923
3 NewSky - 4592
4 Impact - Zero 4297
5 Shina - 4250
6 CandyMan - Zero 3940
7 xAryax - Zero 3850
8 Djaul - Zero 3755
9 P1uto - Death 3476
10 Eminent - Sunguard 3459
11 R2D2_ - Renegade 3443
12 Elapse - TheCrazyWitch 3296
13 Pure - 2887
14 Grenen - Death 2857
15 Darude - Renegade 2828
16 Pluto - Death_ 2480
17 OLOY - Zero 2431
18 Angeles - Renegade 2255
19 Tove - Sunguard 2228
20 onyx - _shard_ 2225
21 Iskall - Zero 2195
22 Chunbae_ONG - TheCrazyWitch 2169
23 SharpScythe - Kingsman 2006
24 Deadly - TheCrazyWitch 1966
25 _Marco_ - 1893
26 Deleted - Flex 1817
27 ExpLosioN - Death 1776
28 SirMTV - Death 1768
29 TIK - ReNaiSsanCe 1453
30 Xiaoqq - Death 1418
31 Apocalypse_ - Renegade 1400
32 TeRmiNaTeR - Sunguard 1370
33 mama_ - take_over 1322
34 Zafina - Sunguard 1306
35 Keal - 1302
36 O000 - Death 1265
37 DelayNoMore - 1252
38 64CM - ReNaiSsanCe 1245
39 iFallenKing - TheCrazyWitch 1223
40 IIIIIIIIIIIIIII - 1202
41 Brady - _shard_ 1135
42 Jun_ - Sunguard 1124
43 JEWISH_DOCTOR - Lifeline 1106
44 NPC - 1084
45 Cat - Death 1007
46 Aso_Nozomi - 996
47 Boy - ReNai2024 951
48 Kazpyr - Lifeline 949
49 Free_Loop - Renegade 949
50 CrixUs - Blood 946
1 empress_ - 5173
2 CoolWind - Zero 4923
3 NewSky - 4592
4 Impact - Zero 4297
5 Shina - 4250
6 CandyMan - Zero 3940
7 xAryax - Zero 3850
8 Djaul - Zero 3755
9 P1uto - Death 3476
10 Eminent - Sunguard 3459
11 R2D2_ - Renegade 3443
12 Elapse - TheCrazyWitch 3296
13 Pure - 2887
14 Grenen - Death 2857
15 Darude - Renegade 2828
16 Pluto - Death_ 2480
17 OLOY - Zero 2431
18 Angeles - Renegade 2255
19 Tove - Sunguard 2228
20 onyx - _shard_ 2225
21 Iskall - Zero 2195
22 Chunbae_ONG - TheCrazyWitch 2169
23 SharpScythe - Kingsman 2006
24 Deadly - TheCrazyWitch 1966
25 _Marco_ - 1893
26 Deleted - Flex 1817
27 ExpLosioN - Death 1776
28 SirMTV - Death 1768
29 TIK - ReNaiSsanCe 1453
30 Xiaoqq - Death 1418
31 Apocalypse_ - Renegade 1400
32 Aryax - Potato_Sneck 1377
33 TeRmiNaTeR - Sunguard 1370
34 mama_ - take_over 1322
35 Zafina - Sunguard 1306
36 Keal - 1302
37 O000 - Death 1265
38 DelayNoMore - 1252
39 64CM - ReNaiSsanCe 1245
40 iFallenKing - TheCrazyWitch 1223
41 IIIIIIIIIIIIIII - 1202
42 Brady - _shard_ 1135
43 Jun_ - Sunguard 1124
44 JEWISH_DOCTOR - Lifeline 1106
45 NPC - 1084
46 Cat - Death 1007
47 Aso_Nozomi - 996
48 Boy - ReNai2024 951
49 Kazpyr - Lifeline 949
50 Free_Loop - Renegade 949

Tribe Rankings

Rank Name PK Points
1 Potato_Sneck 3100
2 CONFIRM20 2490
3 Nirvana 1828
4 Not_A_Date 1008
5 BloodLegion 756
6 EEEEEEEEEEEEEEEE 230
7 NoFame 224
8 Never_change 154
9 911 151
10 Needed_A_Tribe 123
1 Zero 26501
2 Death 16291
3 Renegade 15112
4 Sunguard 13137
5 TheCrazyWitch 8654
6 ReNaiSsanCe 4471
7 _shard_ 3508
8 Death_ 2888
9 Lifeline 2647
10 Blood 2635
1 Zero 26501
2 Death 16291
3 Renegade 15112
4 Sunguard 13137
5 TheCrazyWitch 8654
6 ReNaiSsanCe 4471
7 _shard_ 3508
8 Potato_Sneck 3100
9 Death_ 2888
10 Lifeline 2647