Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1731
2 BadBoy - Stoners 710
3 Timmy - Disabled 647
4 KillerAlxiance - Killer_Alliance 570
5 Incap - Disabled 546
6 Grizzly - Stoners 518
7 MONKEY - Stoners 496
8 KillerAviiance - Killer_Alliance 465
9 Squit - Stoners 405
10 IBlZA - Hawaii5o 374
11 Wheelchair - Disabled 324
12 IDontThinkSo - Disabled 307
13 NotMeEither - Disabled 296
14 Zhanwenyu - Killer_Alliance 291
15 KillerAquiance - Killer_Alliance 285
16 Jimmy - Disabled 244
17 Mquit - Celestial 244
18 Stoned - Stoners 204
19 KillerAcriance - Killer_Alliance 196
20 ViIIain - NoFame 176
21 Deranged - Disabled 164
22 DeadlysFireBall - Stoners 146
23 Tenshinhan - Killer_Alliance 143
24 ChiChi_ - Hawaii5o 126
25 CovGo - Stoners 126
26 Aetheria - Killer_Alliance 122
27 Mr_Crowley - Stoners 121
28 KillerAshiance - Killer_Alliance 112
29 RATKING - Stoners 102
30 KillerAziance - Killer_Alliance 98
31 KillerAbliance - Killer_Alliance 94
32 GG_SauroN - Stoners 88
33 GraiSeR - Celestial 81
34 SUNShina_ - Disabled 79
35 Alzheimers - Disabled 78
36 Asylum - Disabled 76
37 YesItsYou - Disabled 68
38 b0b3r - Hawaii5o 66
39 M1mesis - 63
40 ImCrashed - Disabled 58
41 CoulBeMe - Disabled 55
42 Mkewa_ - Stoners 46
43 KillerAftiance - Killer_Alliance 40
44 FireDowN - Disabled 38
45 EggyParty - Disabled 38
46 LengthY - Killer_Alliance 37
47 Shuriken - Digimon 36
48 Clarz - TreatOrTrick 30
49 Killer_Aliiance - Killer_Alliance 29
50 6_7 - EzClapHandicap 27

Tribe Rankings

Rank Name PK Points
1 Disabled 4799
2 Stoners 3042
3 Killer_Alliance 2597
4 Hawaii5o 657
5 Celestial 478
6 NoFame 176
7 Hit1 138
8 BuffLowerLVLTurfs 133
9 AvenGers 132
10 WhatEver 123
1 Death 25737
2 Renegade 20445
3 Zero 19143
4 Sunguard 13905
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReVolt 5423
8 ReNaiSsanCe 5116
9 100fanta99success 3953
10 VETERAN 3625
1 Death 25737
2 Renegade 20445
3 Zero 19143
4 Sunguard 13905
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReVolt 5423
8 ReNaiSsanCe 5116
9 Disabled 4799
10 100fanta99success 3953