Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 2075
2 BadBoy - Stoners 1085
3 Timmy - Disabled 931
4 Grizzly - Stoners 869
5 KillerAlxiance - Killer_Alliance 722
6 KillerAviiance - Killer_Alliance 648
7 Incap - Disabled 647
8 MONKEY - Stoners 586
9 Jimmy - Disabled 515
10 Squit - Stoners 444
11 IBlZA - Hawaii5o 428
12 IDontThinkSo - Disabled 411
13 MTV_ - Stoners 393
14 KillerAquiance - Killer_Alliance 391
15 KillerAcriance - Killer_Alliance 381
16 Stoned - Stoners 327
17 Wheelchair - Disabled 326
18 NotMeEither - Disabled 308
19 RATKING - Stoners 285
20 Mquit - Celestial 232
21 CovGo - Stoners 216
22 Deranged - Disabled 214
23 ViIIain - NoFame 207
24 Mr_Crowley - Stoners 196
25 GG_SauroN - Stoners 185
26 KillerAziance - Killer_Alliance 183
27 KillerAshiance - Killer_Alliance 177
28 KillerAftiance - Killer_Alliance 160
29 DeadlysFireBall - Stoners 158
30 FireDowN - Disabled 148
31 ImCrashed - Disabled 145
32 Alzheimers - Disabled 138
33 Flakerz - WhatEver 127
34 ChiChi_ - Hawaii5o 126
35 SyKo - Disabled 125
36 SUNShina_ - Disabled 120
37 KillerAdkiance - Killer_Alliance 115
38 LengthY - Killer_Alliance 108
39 KillerAghiance - Killer_Alliance 88
40 b0b3r - ld00bl 80
41 Asylum - Disabled 76
42 EggyParty - Disabled 71
43 YesItsYou - Disabled 71
44 ShowTime - Stoners 64
45 KillerAbliance - Killer_Alliance 58
46 GraiSeR - Celestial 53
47 Jinwoo - 53
48 Mkewa_ - Stoners 43
49 CoulBeMe - Disabled 36
50 HammRer_M - Stoners 31

Tribe Rankings

Rank Name PK Points
1 Disabled 6407
2 Stoners 4963
3 Killer_Alliance 3151
4 Hawaii5o 670
5 Celestial 441
6 WhatEver 277
7 NoFame 207
8 Hit1 151
9 AvenGers 121
10 BuffLowerLVLTurfs 103
1 Death 26725
2 Renegade 25959
3 Zero 19143
4 Sunguard 14015
5 Dead_END 7209
6 TheCrazyWitch 5454
7 100fanta99success 3953
8 ReNaiSsanCe 3906
9 VETERAN 3625
10 HotSix 2839
1 Death 26725
2 Renegade 25959
3 Zero 19143
4 Sunguard 14015
5 Dead_END 7209
6 Disabled 6407
7 TheCrazyWitch 5454
8 Stoners 4963
9 100fanta99success 3953
10 ReNaiSsanCe 3906