Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 2030
2 BadBoy - Stoners 1084
3 Timmy - Disabled 912
4 Grizzly - Stoners 850
5 KillerAlxiance - Killer_Alliance 722
6 Incap - Disabled 656
7 KillerAviiance - Killer_Alliance 637
8 MONKEY - Stoners 586
9 Jimmy - Disabled 492
10 Squit - Stoners 444
11 IBlZA - Hawaii5o 428
12 IDontThinkSo - Disabled 389
13 KillerAquiance - Killer_Alliance 381
14 KillerAcriance - Killer_Alliance 374
15 Wheelchair - Disabled 326
16 NotMeEither - Disabled 310
17 MTV_ - Stoners 278
18 Stoned - Stoners 268
19 RATKING - Stoners 256
20 Mquit - Celestial 232
21 Deranged - Disabled 216
22 CovGo - Stoners 210
23 ViIIain - NoFame 207
24 Mr_Crowley - Stoners 194
25 GG_SauroN - Stoners 185
26 KillerAziance - Killer_Alliance 178
27 KillerAshiance - Killer_Alliance 167
28 DeadlysFireBall - Stoners 158
29 KillerAftiance - Killer_Alliance 154
30 ImCrashed - Disabled 145
31 Alzheimers - Disabled 140
32 SyKo - Disabled 131
33 Flakerz - WhatEver 127
34 ChiChi_ - Hawaii5o 126
35 FireDowN - Disabled 123
36 KillerAdkiance - Killer_Alliance 114
37 SUNShina_ - Disabled 113
38 LengthY - Killer_Alliance 104
39 KillerAghiance - Killer_Alliance 81
40 b0b3r - Hawaii5o 80
41 Asylum - Disabled 76
42 YesItsYou - Disabled 70
43 KillerAbliance - Killer_Alliance 66
44 ShowTime - Stoners 61
45 EggyParty - Disabled 61
46 GraiSeR - Celestial 59
47 Jinwoo - 53
48 Mkewa_ - Stoners 44
49 CoulBeMe - Disabled 36
50 M1mesis - Tyf1 32

Tribe Rankings

Rank Name PK Points
1 Disabled 6283
2 Stoners 4730
3 Killer_Alliance 3083
4 Hawaii5o 756
5 Celestial 445
6 WhatEver 279
7 NoFame 207
8 Hit1 139
9 AvenGers 120
10 Letter 118
1 Death 26602
2 Renegade 25973
3 Zero 19143
4 Sunguard 14032
5 Dead_END 7209
6 TheCrazyWitch 5454
7 100fanta99success 3953
8 ReNaiSsanCe 3886
9 VETERAN 3625
10 HotSix 2839
1 Death 26602
2 Renegade 25973
3 Zero 19143
4 Sunguard 14032
5 Dead_END 7209
6 Disabled 6283
7 TheCrazyWitch 5454
8 Stoners 4730
9 100fanta99success 3953
10 ReNaiSsanCe 3886