Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 2554
2 Grizzly - Stoners 1443
3 SirMTV - Stoners 1238
4 BadBoy - Stoners 1083
5 Timmy - Disabled 932
6 Jimmy - Disabled 874
7 KillerAviiance - Killer_Alliance 796
8 KillerAlxiance - 722
9 LengthY - Killer_Alliance 677
10 BabyBenz - Killer_Alliance 668
11 Ali - Stoners 656
12 Incap - Disabled 649
13 MONKEY - Stoners 586
14 KillerAquiance - Killer_Alliance 570
15 GeorgeDroid - Stoners 553
16 KillerAftiance - Killer_Alliance 468
17 IDontThinkSo - Disabled 467
18 Squit - Stoners 441
19 IBlZA - Hawaii5o 429
20 FireDowN - Disabled 429
21 Mr_Crowley - Stoners 394
22 NerfRM - Disabled 375
23 CovGo - Stoners 337
24 Wheelchair - Disabled 326
25 KillerAziance - Killer_Alliance 306
26 NotMeEither - Disabled 305
27 Deranged - Disabled 257
28 Alzheimers - Disabled 252
29 ViIIain - NoFame 238
30 Mquit - Celestial 228
31 KillerAshiance - Killer_Alliance 222
32 KillerAghiance - Killer_Alliance 212
33 ImCrashed - Disabled 194
34 GG_SauroN - 185
35 KillerAdkiance - Killer_Alliance 177
36 Viggen - Killer_Alliance 164
37 STRIPDDANCER - Stoners 156
38 SUNShina_ - Disabled 138
39 Flakerz - WhatEver 131
40 ChiChi_ - Hawaii5o 126
41 ShowTime - Stoners 112
42 Asylum - 76
43 EggyParty - Disabled 66
44 SyKo - Disabled 59
45 Jinwoo - 53
46 YesItsYou - Disabled 49
47 Shuriken - Stoners 41
48 Lethoo - Disabled 39
49 _SUNshina - R2D2_ 37
50 Mkewa_ - Stoners 37

Tribe Rankings

Rank Name PK Points
1 Disabled 8048
2 Stoners 7189
3 Killer_Alliance 4442
4 Hawaii5o 741
5 Celestial 351
6 WhatEver 280
7 NoFame 238
8 Hit1 134
9 Letter 116
10 AvenGers 107
1 Death 26550
2 Renegade 24448
3 Zero 19001
4 Sunguard 14239
5 Dead_END 7209
6 TheCrazyWitch 5453
7 100fanta99success 3953
8 ReNaiSsanCe 3891
9 HotSix 2839
10 Death_ 2810
1 Death 26550
2 Renegade 24448
3 Zero 19001
4 Sunguard 14239
5 Disabled 8048
6 Dead_END 7209
7 Stoners 7189
8 TheCrazyWitch 5453
9 Killer_Alliance 4442
10 100fanta99success 3953