Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1167
2 Timmy - Disabled 420
3 Incap - Disabled 330
4 KillerAlxiance - Killer_Alliance 270
5 Squit - Celestial 257
6 Grizzly - Stoners 219
7 NotMeEither - R2D2_ 216
8 IBlZA - Hawaii5o 212
9 KillerAviiance - Killer_Alliance 206
10 IDontThinkSo - R2D2_ 192
11 Laban - Killer_Alliance 184
12 BadBoy - Celestial 180
13 Stoned - Stoners 177
14 Deranged - Disabled 168
15 Mquit - TreatOrTrick 167
16 Wheelchair - Disabled 165
17 KnObiE - Stoners 162
18 Jimmy - Disabled 158
19 KillerAquiance - Killer_Alliance 141
20 ViIIain - NoFame 136
21 GraiSeR - TreatOrTrick 107
22 Aetheria - Celestial 92
23 MONKEY - Stoners 83
24 Asylum - Disabled 82
25 KillerAftiance - Killer_Alliance 76
26 Mkewa_ - Celestial 69
27 KillerAcriance - Killer_Alliance 68
28 DeadlysFireBall - Stoners 65
29 ShowTime - Celestial 60
30 KillerAshiance - Killer_Alliance 55
31 CoulBeMe - R2D2_ 53
32 YesItsYou - R2D2_ 51
33 KillerAziance - Killer_Alliance 47
34 SUNShina_ - R2D2_ 46
35 CovGo - Celestial 40
36 RATKING - Stoners 40
37 M1mesis - Celestial 39
38 Clarz - TreatOrTrick 39
39 Mr_Crowley - Stoners 39
40 ImCrashed - R2D2_ 37
41 KillerAmxiance - D1uMo 35
42 FireDowN - Disabled 33
43 KillerAbliance - Killer_Alliance 33
44 Alzheimers - Disabled 32
45 PhantomArroW - Fanatical 31
46 ChiChi_ - NeedTokens 29
47 Jinwoo - Disabled 27
48 GG_SauroN - Stoners 26
49 6_7 - BadNews 24
50 Penetrator - BadNews 23

Tribe Rankings

Rank Name PK Points
1 Disabled 2603
2 Killer_Alliance 1189
3 Stoners 895
4 Celestial 848
5 R2D2_ 719
6 TreatOrTrick 465
7 Hawaii5o 283
8 BadNews 215
9 Hit1 137
10 NoFame 136
1 Death 28160
2 Renegade 25526
3 Zero 19143
4 Sunguard 13796
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReNaiSsanCe 5000
8 100fanta99success 3953
9 VETERAN 3625
10 HotSix 2842
1 Death 28160
2 Renegade 25526
3 Zero 19143
4 Sunguard 13796
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReNaiSsanCe 5000
8 100fanta99success 3953
9 VETERAN 3625
10 HotSix 2842