Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 2121
2 BadBoy - Stoners 1085
3 Timmy - Disabled 932
4 Grizzly - Stoners 927
5 KillerAlxiance - Killer_Alliance 722
6 KillerAviiance - Killer_Alliance 666
7 Incap - Disabled 650
8 MONKEY - Stoners 586
9 Jimmy - Disabled 535
10 DRINKBLEACH - Stoners 478
11 Squit - Stoners 444
12 IBlZA - Hawaii5o 428
13 IDontThinkSo - Disabled 422
14 KillerAquiance - Killer_Alliance 406
15 KillerAcriance - Killer_Alliance 405
16 Stoned - Stoners 357
17 Wheelchair - Disabled 326
18 NotMeEither - Disabled 308
19 RATKING - Stoners 287
20 Mr_Crowley - Stoners 229
21 Mquit - Celestial 228
22 CovGo - Stoners 221
23 Deranged - Disabled 219
24 ViIIain - NoFame 207
25 KillerAziance - Killer_Alliance 197
26 KillerAshiance - Killer_Alliance 188
27 GG_SauroN - 185
28 KillerAftiance - Killer_Alliance 173
29 DeadlysFireBall - Stoners 157
30 Alzheimers - Disabled 154
31 FireDowN - Disabled 154
32 ImCrashed - Disabled 151
33 Flakerz - WhatEver 127
34 LengthY - Killer_Alliance 126
35 ChiChi_ - Hawaii5o 126
36 SUNShina_ - Disabled 123
37 SyKo - Disabled 123
38 KillerAdkiance - Killer_Alliance 112
39 KillerAghiance - Killer_Alliance 88
40 Asylum - Disabled 76
41 b0b3r - BadNews 76
42 EggyParty - Disabled 72
43 ShowTime - Stoners 70
44 YesItsYou - Disabled 67
45 Jinwoo - 53
46 KillerAbliance - Killer_Alliance 50
47 GraiSeR - Celestial 49
48 Mkewa_ - Stoners 43
49 CoulBeMe - Disabled 36
50 Clarz - TreatOrTrick 30

Tribe Rankings

Rank Name PK Points
1 Disabled 6523
2 Stoners 4979
3 Killer_Alliance 3260
4 Hawaii5o 668
5 Celestial 427
6 WhatEver 282
7 NoFame 207
8 BadNews 148
9 Hit1 129
10 AvenGers 110
1 Death 26782
2 Renegade 25958
3 Zero 19001
4 Sunguard 14038
5 Dead_END 7209
6 TheCrazyWitch 5454
7 100fanta99success 3953
8 ReNaiSsanCe 3900
9 VETERAN 3625
10 HotSix 2839
1 Death 26782
2 Renegade 25958
3 Zero 19001
4 Sunguard 14038
5 Dead_END 7209
6 Disabled 6523
7 TheCrazyWitch 5454
8 Stoners 4979
9 100fanta99success 3953
10 ReNaiSsanCe 3900