Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
  • PvP Rankings
  • Servers
  • Filters

Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1917
2 BadBoy - Stoners 890
3 Timmy - Disabled 809
4 Grizzly - Stoners 744
5 KillerAlxiance - Killer_Alliance 662
6 Incap - Disabled 643
7 KillerAviiance - Killer_Alliance 609
8 MONKEY - Stoners 578
9 Squit - Stoners 428
10 IBlZA - Hawaii5o 416
11 Jimmy - Disabled 393
12 IDontThinkSo - Disabled 348
13 Wheelchair - Disabled 328
14 KillerAquiance - Killer_Alliance 324
15 NotMeEither - Disabled 310
16 KillerAcriance - Killer_Alliance 274
17 Mquit - Celestial 236
18 Stoned - Stoners 222
19 Deranged - Disabled 211
20 ViIIain - NoFame 194
21 RATKING - Stoners 174
22 DeadlysFireBall - Stoners 164
23 GG_SauroN - Stoners 153
24 CovGo - Stoners 146
25 Mr_Crowley - Stoners 144
26 KillerAziance - Killer_Alliance 139
27 SyKo - Disabled 129
28 Alzheimers - Disabled 128
29 KillerAshiance - Killer_Alliance 126
30 ChiChi_ - Hawaii5o 126
31 MTV_ - Stoners 113
32 SUNShina_ - Disabled 105
33 LengthY - Killer_Alliance 104
34 ImCrashed - Disabled 102
35 FireDowN - Disabled 96
36 Flakerz - WhatEver 91
37 KillerAdkiance - Killer_Alliance 83
38 KillerAftiance - Killer_Alliance 83
39 b0b3r - Hawaii5o 80
40 KillerAbliance - Killer_Alliance 79
41 YesItsYou - Disabled 77
42 GraiSeR - Celestial 74
43 Asylum - Disabled 74
44 Jinwoo - 53
45 EggyParty - Disabled 53
46 M1mesis - Tyf1 49
47 KillerAghiance - Killer_Alliance 44
48 CoulBeMe - Disabled 36
49 SOHIGH - WhatEver 36
50 ShowTime - Stoners 35

Tribe Rankings

Rank Name PK Points
1 Disabled 5812
2 Stoners 3939
3 Killer_Alliance 2623
4 Hawaii5o 712
5 Celestial 465
6 WhatEver 258
7 NoFame 194
8 Hit1 141
9 Letter 124
10 BuffLowerLVLTurfs 108
1 Death 26531
2 Renegade 20459
3 Zero 19143
4 Sunguard 13946
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReVolt 5451
8 100fanta99success 3953
9 ReNaiSsanCe 3884
10 VETERAN 3625
1 Death 26531
2 Renegade 20459
3 Zero 19143
4 Sunguard 13946
5 Dead_END 7209
6 Disabled 5812
7 TheCrazyWitch 5455
8 ReVolt 5451
9 100fanta99success 3953
10 Stoners 3939