Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 2201
2 Grizzly - Stoners 1093
3 BadBoy - Stoners 1084
4 Timmy - Disabled 932
5 DRINKBLEACH - Stoners 779
6 KillerAviiance - Killer_Alliance 739
7 KillerAlxiance - Killer_Alliance 722
8 Incap - Disabled 656
9 Jimmy - Disabled 652
10 MONKEY - Stoners 586
11 KillerAcriance - Killer_Alliance 476
12 RATKING - Stoners 464
13 Stoned - Stoners 450
14 IDontThinkSo - Disabled 446
15 Squit - Stoners 443
16 IBlZA - Hawaii5o 428
17 KillerAquiance - Killer_Alliance 426
18 Wheelchair - Disabled 326
19 NotMeEither - Disabled 306
20 Mr_Crowley - Stoners 267
21 CovGo - Stoners 248
22 ViIIain - NoFame 237
23 FireDowN - Disabled 231
24 Mquit - Celestial 228
25 KillerAftiance - Killer_Alliance 227
26 LengthY - Killer_Alliance 227
27 KillerAshiance - Killer_Alliance 201
28 Deranged - Disabled 197
29 KillerAziance - Killer_Alliance 196
30 GG_SauroN - 185
31 Alzheimers - Disabled 168
32 DeadlysFireBall - Stoners 168
33 ImCrashed - Disabled 163
34 SUNShina_ - Disabled 130
35 Flakerz - WhatEver 127
36 ChiChi_ - Hawaii5o 126
37 KillerAdkiance - Killer_Alliance 123
38 KillerAghiance - Killer_Alliance 108
39 SyKo - Disabled 105
40 NerfRM - Disabled 100
41 ShowTime - Stoners 91
42 Asylum - Disabled 76
43 EggyParty - Disabled 73
44 Jinwoo - 53
45 YesItsYou - Disabled 50
46 Mkewa_ - Stoners 48
47 GraiSeR - Celestial 42
48 _SUNshina - R2D2_ 37
49 CoulBeMe - Disabled 36
50 KillerAbliance - 34

Tribe Rankings

Rank Name PK Points
1 Disabled 6898
2 Stoners 5872
3 Killer_Alliance 3598
4 Hawaii5o 676
5 Celestial 405
6 WhatEver 285
7 NoFame 237
8 Hit1 132
9 Letter 122
10 AvenGers 107
1 Death 27213
2 Renegade 26055
3 Zero 19001
4 Sunguard 14075
5 Dead_END 7209
6 TheCrazyWitch 5454
7 100fanta99success 3953
8 ReNaiSsanCe 3927
9 HotSix 2839
10 Death_ 2810
1 Death 27213
2 Renegade 26055
3 Zero 19001
4 Sunguard 14075
5 Dead_END 7209
6 Disabled 6898
7 Stoners 5872
8 TheCrazyWitch 5454
9 100fanta99success 3953
10 ReNaiSsanCe 3927