Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1866
2 BadBoy - Stoners 848
3 Timmy - Disabled 762
4 Grizzly - Stoners 700
5 KillerAlxiance - Killer_Alliance 656
6 Incap - Disabled 606
7 KillerAviiance - Killer_Alliance 584
8 MONKEY - Stoners 578
9 IBlZA - Hawaii5o 415
10 Squit - Stoners 411
11 Jimmy - Disabled 359
12 Wheelchair - Disabled 328
13 KillerAquiance - Killer_Alliance 328
14 IDontThinkSo - Disabled 325
15 NotMeEither - Disabled 312
16 KillerAcriance - Killer_Alliance 243
17 Mquit - Celestial 241
18 Stoned - Stoners 194
19 ViIIain - NoFame 184
20 Deranged - Disabled 173
21 DeadlysFireBall - Stoners 166
22 Mr_Crowley - Stoners 136
23 SyKo - Disabled 129
24 CovGo - Stoners 128
25 ChiChi_ - Hawaii5o 126
26 KillerAshiance - Killer_Alliance 118
27 GG_SauroN - Stoners 117
28 KillerAziance - Killer_Alliance 116
29 Alzheimers - Disabled 113
30 RATKING - Stoners 110
31 SUNShina_ - Disabled 100
32 FireDowN - Disabled 97
33 LengthY - Killer_Alliance 81
34 GraiSeR - Celestial 80
35 ImCrashed - Disabled 80
36 KillerAbliance - Killer_Alliance 78
37 MTV_ - Stoners 75
38 KillerAftiance - Killer_Alliance 75
39 Asylum - Disabled 74
40 b0b3r - Hawaii5o 73
41 YesItsYou - Disabled 66
42 M1mesis - Tyf1 55
43 EggyParty - Disabled 53
44 Flakerz - WhatEver 53
45 Jinwoo - Disabled 53
46 CoulBeMe - Disabled 52
47 KillerAghiance - Killer_Alliance 45
48 Clarz - TreatOrTrick 30
49 Mkewa_ - Stoners 29
50 KillerAdkiance - Killer_Alliance 27

Tribe Rankings

Rank Name PK Points
1 Disabled 5604
2 Stoners 3612
3 Killer_Alliance 2454
4 Hawaii5o 690
5 Celestial 477
6 NoFame 184
7 Hit1 166
8 BadNews 148
9 WhatEver 145
10 Letter 122
1 Death 26909
2 Renegade 20453
3 Zero 19143
4 Sunguard 13944
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReVolt 5444
8 100fanta99success 3953
9 ReNaiSsanCe 3843
10 VETERAN 3625
1 Death 26909
2 Renegade 20453
3 Zero 19143
4 Sunguard 13944
5 Dead_END 7209
6 Disabled 5604
7 TheCrazyWitch 5455
8 ReVolt 5444
9 100fanta99success 3953
10 ReNaiSsanCe 3843