Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1836
2 BadBoy - Stoners 811
3 Timmy - Disabled 736
4 KillerAlxiance - Killer_Alliance 655
5 Grizzly - Stoners 653
6 Incap - Disabled 601
7 MONKEY - Stoners 578
8 KillerAviiance - Killer_Alliance 568
9 Squit - Stoners 421
10 IBlZA - Hawaii5o 414
11 Wheelchair - Disabled 329
12 KillerAquiance - Killer_Alliance 327
13 IDontThinkSo - Disabled 321
14 Jimmy - Disabled 313
15 NotMeEither - Disabled 308
16 Mquit - Celestial 241
17 KillerAcriance - Killer_Alliance 234
18 Stoned - Stoners 187
19 Deranged - Disabled 182
20 ViIIain - NoFame 179
21 DeadlysFireBall - Stoners 168
22 Tenshinhan - Killer_Alliance 134
23 GG_SauroN - Stoners 129
24 CovGo - Stoners 129
25 ChiChi_ - Hawaii5o 126
26 Mr_Crowley - Stoners 124
27 KillerAziance - Killer_Alliance 112
28 KillerAshiance - Killer_Alliance 110
29 SUNShina_ - Disabled 101
30 RATKING - Stoners 99
31 Alzheimers - Disabled 94
32 GraiSeR - Celestial 82
33 KillerAbliance - Killer_Alliance 81
34 Asylum - Disabled 76
35 MTV_ - Stoners 74
36 ImCrashed - Disabled 74
37 KillerAftiance - Killer_Alliance 74
38 b0b3r - Hawaii5o 72
39 FireDowN - Disabled 67
40 YesItsYou - Disabled 60
41 CoulBeMe - Disabled 58
42 M1mesis - Tyf1 56
43 Jinwoo - Disabled 55
44 Flakerz - WhatEver 54
45 LengthY - Killer_Alliance 52
46 EggyParty - Disabled 51
47 Mkewa_ - Stoners 40
48 KillerAghiance - Killer_Alliance 40
49 Shuriken - Stoners 31
50 Clarz - TreatOrTrick 30

Tribe Rankings

Rank Name PK Points
1 Disabled 5321
2 Stoners 3547
3 Killer_Alliance 2507
4 Hawaii5o 696
5 Celestial 483
6 NoFame 179
7 WhatEver 147
8 BadNews 142
9 Hit1 142
10 BuffLowerLVLTurfs 115
1 Death 26904
2 Renegade 20453
3 Zero 19143
4 Sunguard 13935
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReVolt 5437
8 100fanta99success 3953
9 ReNaiSsanCe 3851
10 VETERAN 3625
1 Death 26904
2 Renegade 20453
3 Zero 19143
4 Sunguard 13935
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReVolt 5437
8 Disabled 5321
9 100fanta99success 3953
10 ReNaiSsanCe 3851