Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 2207
2 BadBoy - Stoners 1085
3 Grizzly - Stoners 1068
4 Timmy - Disabled 932
5 DRINKBLEACH - Stoners 729
6 KillerAlxiance - Killer_Alliance 722
7 KillerAviiance - Killer_Alliance 718
8 Incap - Disabled 651
9 Jimmy - Disabled 624
10 MONKEY - Stoners 586
11 KillerAcriance - Killer_Alliance 453
12 IDontThinkSo - Disabled 447
13 Squit - Stoners 443
14 IBlZA - Hawaii5o 428
15 RATKING - Stoners 426
16 Stoned - Stoners 420
17 KillerAquiance - Killer_Alliance 415
18 Wheelchair - Disabled 326
19 NotMeEither - Disabled 306
20 Mr_Crowley - Stoners 258
21 CovGo - Stoners 249
22 ViIIain - NoFame 235
23 Mquit - Celestial 228
24 KillerAftiance - Killer_Alliance 209
25 FireDowN - Disabled 206
26 Deranged - Disabled 201
27 KillerAshiance - Killer_Alliance 197
28 KillerAziance - Killer_Alliance 191
29 LengthY - Killer_Alliance 189
30 GG_SauroN - 185
31 DeadlysFireBall - Stoners 168
32 ImCrashed - Disabled 163
33 Alzheimers - Disabled 162
34 SUNShina_ - Disabled 129
35 Flakerz - WhatEver 127
36 ChiChi_ - Hawaii5o 126
37 KillerAdkiance - Killer_Alliance 120
38 SyKo - Disabled 105
39 KillerAghiance - Killer_Alliance 100
40 ShowTime - Stoners 83
41 Asylum - Disabled 76
42 EggyParty - Disabled 73
43 NerfRM - Disabled 65
44 b0b3r - Stoners 58
45 Jinwoo - 53
46 YesItsYou - Disabled 52
47 Mkewa_ - Stoners 48
48 GraiSeR - Celestial 41
49 KillerAbliance - 41
50 CoulBeMe - Disabled 36

Tribe Rankings

Rank Name PK Points
1 Disabled 6814
2 Stoners 5744
3 Killer_Alliance 3478
4 Hawaii5o 660
5 Celestial 408
6 WhatEver 277
7 NoFame 235
8 Hit1 119
9 Letter 106
10 AvenGers 105
1 Death 27213
2 Renegade 26063
3 Zero 19001
4 Sunguard 14055
5 Dead_END 7209
6 TheCrazyWitch 5454
7 100fanta99success 3953
8 ReNaiSsanCe 3923
9 HotSix 2839
10 Death_ 2810
1 Death 27213
2 Renegade 26063
3 Zero 19001
4 Sunguard 14055
5 Dead_END 7209
6 Disabled 6814
7 Stoners 5744
8 TheCrazyWitch 5454
9 100fanta99success 3953
10 ReNaiSsanCe 3923