Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 2236
2 Grizzly - Stoners 1199
3 BadBoy - Stoners 1084
4 Timmy - Disabled 932
5 DRINKBLEACH - Stoners 929
6 Jimmy - Disabled 800
7 KillerAviiance - Killer_Alliance 753
8 KillerAlxiance - Killer_Alliance 722
9 Incap - Disabled 672
10 MONKEY - Stoners 586
11 RATKING - Stoners 550
12 Stoned - Stoners 524
13 BabyBenz - Killer_Alliance 513
14 IDontThinkSo - Disabled 455
15 KillerAquiance - Killer_Alliance 451
16 Squit - Stoners 441
17 IBlZA - Hawaii5o 429
18 Wheelchair - Disabled 326
19 Mr_Crowley - Stoners 317
20 NotMeEither - Disabled 306
21 LengthY - Killer_Alliance 290
22 CovGo - Stoners 266
23 KillerAftiance - Killer_Alliance 265
24 FireDowN - Disabled 256
25 ViIIain - NoFame 236
26 Mquit - Celestial 228
27 Deranged - Disabled 223
28 KillerAziance - Killer_Alliance 208
29 KillerAshiance - Killer_Alliance 199
30 GG_SauroN - 185
31 ImCrashed - Disabled 184
32 Alzheimers - Disabled 179
33 NerfRM - Disabled 172
34 DeadlysFireBall - Stoners 154
35 SUNShina_ - Disabled 131
36 Flakerz - WhatEver 127
37 ChiChi_ - Hawaii5o 126
38 KillerAdkiance - Killer_Alliance 123
39 KillerAghiance - Killer_Alliance 110
40 ShowTime - Stoners 103
41 SyKo - Disabled 88
42 Asylum - Disabled 76
43 EggyParty - Disabled 70
44 YesItsYou - Disabled 53
45 Jinwoo - 53
46 _SUNshina - R2D2_ 47
47 Viggen - Killer_Alliance 46
48 Mkewa_ - Stoners 41
49 CoulBeMe - Disabled 36
50 GraiSeR - Celestial 34

Tribe Rankings

Rank Name PK Points
1 Disabled 7248
2 Stoners 6296
3 Killer_Alliance 3806
4 Hawaii5o 684
5 Celestial 394
6 WhatEver 275
7 NoFame 236
8 Hit1 139
9 Letter 125
10 AvenGers 108
1 Death 26595
2 Renegade 26076
3 Zero 19001
4 Sunguard 14108
5 Dead_END 7209
6 TheCrazyWitch 5454
7 100fanta99success 3953
8 ReNaiSsanCe 3948
9 HotSix 2839
10 Death_ 2810
1 Death 26595
2 Renegade 26076
3 Zero 19001
4 Sunguard 14108
5 Disabled 7248
6 Dead_END 7209
7 Stoners 6296
8 TheCrazyWitch 5454
9 100fanta99success 3953
10 ReNaiSsanCe 3948