Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1990
2 BadBoy - Stoners 988
3 Timmy - Disabled 885
4 Grizzly - Stoners 793
5 KillerAlxiance - Killer_Alliance 695
6 Incap - Disabled 660
7 KillerAviiance - Killer_Alliance 621
8 MONKEY - Stoners 584
9 Jimmy - Disabled 444
10 Squit - Stoners 443
11 IBlZA - Hawaii5o 417
12 IDontThinkSo - Disabled 366
13 KillerAquiance - Killer_Alliance 355
14 Wheelchair - Disabled 326
15 NotMeEither - Disabled 310
16 KillerAcriance - Killer_Alliance 307
17 Stoned - Stoners 245
18 Mquit - Celestial 232
19 RATKING - Stoners 221
20 Deranged - Disabled 215
21 ViIIain - NoFame 200
22 GG_SauroN - Stoners 185
23 CovGo - Stoners 177
24 Mr_Crowley - Stoners 166
25 DeadlysFireBall - Stoners 160
26 KillerAshiance - Killer_Alliance 148
27 KillerAziance - Killer_Alliance 144
28 SyKo - Disabled 143
29 Alzheimers - Disabled 129
30 ChiChi_ - Hawaii5o 126
31 FireDowN - Disabled 115
32 MTV_ - Stoners 113
33 ImCrashed - Disabled 113
34 KillerAftiance - Killer_Alliance 111
35 SUNShina_ - Disabled 108
36 Flakerz - WhatEver 103
37 KillerAdkiance - Killer_Alliance 97
38 LengthY - Killer_Alliance 96
39 KillerAbliance - Killer_Alliance 82
40 b0b3r - Hawaii5o 80
41 YesItsYou - Disabled 75
42 Asylum - Disabled 74
43 GraiSeR - Celestial 67
44 EggyParty - Disabled 59
45 Jinwoo - 53
46 ShowTime - Stoners 52
47 Mkewa_ - Stoners 42
48 M1mesis - Tyf1 41
49 KillerAghiance - Killer_Alliance 39
50 CoulBeMe - Disabled 36

Tribe Rankings

Rank Name PK Points
1 Disabled 6102
2 Stoners 4284
3 Killer_Alliance 2818
4 Hawaii5o 713
5 Celestial 443
6 WhatEver 270
7 NoFame 200
8 Hit1 123
9 BuffLowerLVLTurfs 116
10 Letter 111
1 Death 26566
2 Renegade 25884
3 Zero 19143
4 Sunguard 13982
5 Dead_END 7209
6 TheCrazyWitch 5455
7 100fanta99success 3953
8 ReNaiSsanCe 3875
9 VETERAN 3625
10 HotSix 2839
1 Death 26566
2 Renegade 25884
3 Zero 19143
4 Sunguard 13982
5 Dead_END 7209
6 Disabled 6102
7 TheCrazyWitch 5455
8 Stoners 4284
9 100fanta99success 3953
10 ReNaiSsanCe 3875