Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1912
2 BadBoy - Stoners 883
3 Timmy - Disabled 801
4 Grizzly - Stoners 731
5 KillerAlxiance - Killer_Alliance 662
6 Incap - Disabled 642
7 KillerAviiance - Killer_Alliance 596
8 MONKEY - Stoners 578
9 Squit - Stoners 428
10 IBlZA - Hawaii5o 415
11 Jimmy - Disabled 384
12 IDontThinkSo - Disabled 333
13 KillerAquiance - Killer_Alliance 328
14 Wheelchair - Disabled 328
15 NotMeEither - Disabled 310
16 KillerAcriance - Killer_Alliance 261
17 Mquit - Celestial 237
18 Stoned - Stoners 214
19 Deranged - Disabled 209
20 ViIIain - NoFame 194
21 DeadlysFireBall - Stoners 165
22 Mr_Crowley - Stoners 144
23 RATKING - Stoners 142
24 KillerAziance - Killer_Alliance 134
25 SyKo - Disabled 133
26 Alzheimers - Disabled 131
27 CovGo - Stoners 130
28 GG_SauroN - Stoners 130
29 ChiChi_ - Hawaii5o 126
30 KillerAshiance - Killer_Alliance 117
31 MTV_ - Stoners 113
32 SUNShina_ - Disabled 103
33 LengthY - Killer_Alliance 98
34 FireDowN - Disabled 95
35 Flakerz - WhatEver 86
36 b0b3r - Hawaii5o 84
37 ImCrashed - Disabled 78
38 KillerAbliance - Killer_Alliance 78
39 GraiSeR - Celestial 77
40 YesItsYou - Disabled 77
41 Asylum - Disabled 74
42 KillerAftiance - Killer_Alliance 71
43 EggyParty - Disabled 54
44 Jinwoo - 53
45 CoulBeMe - Disabled 52
46 M1mesis - Tyf1 52
47 KillerAdkiance - Killer_Alliance 47
48 KillerAghiance - Killer_Alliance 42
49 TORMENTED - WhatEver 31
50 ShowTime - Stoners 31

Tribe Rankings

Rank Name PK Points
1 Disabled 5766
2 Stoners 3826
3 Killer_Alliance 2538
4 Hawaii5o 709
5 Celestial 473
6 WhatEver 228
7 NoFame 194
8 Hit1 147
9 BadNews 144
10 Letter 139
1 Death 26828
2 Renegade 20459
3 Zero 19143
4 Sunguard 13942
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReVolt 5445
8 100fanta99success 3953
9 ReNaiSsanCe 3837
10 VETERAN 3625
1 Death 26828
2 Renegade 20459
3 Zero 19143
4 Sunguard 13942
5 Dead_END 7209
6 Disabled 5766
7 TheCrazyWitch 5455
8 ReVolt 5445
9 100fanta99success 3953
10 ReNaiSsanCe 3837