Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 Aryax - Death 2409
2 Vaeril - Renegade 1029
3 THE_GOAT - 832
4 Ralo - Nirvana 800
5 Exrteme - Death 676
6 THE_AGONY - CONFIRM20 637
7 Crypton - Potato_Sneck 609
8 Sniper_ - VETERAN 483
9 StarGazer - Death 452
10 DF_Express - Death 415
11 YesmaD - 336
12 C8763 - 256
13 NYYRIKKI - Not_A_Date 237
14 Hilgario - CONFIRM20 232
15 MEE - EEEEEEEEEEEEEEEE 230
16 Ready2Rich - 218
17 VilIain - NoFame 201
18 IIIIIIIIIIIII - GC 192
19 KingBee - Nirvana 170
20 DarKnight - 162
21 THE_MongoliaN - 160
22 Blade_Koi - Nirvana 148
23 Gigi_Ravelli - CONFIRM20 140
24 WASaDATE - 127
25 GOME - Zero 125
26 ArreBol - 113
27 Ashes2Dust - 110
28 VANISH - Alphabet 110
29 THE_AinZ - CONFIRM20 108
30 xtrackt - 911 104
31 Combustubi - Potato_Sneck 99
32 wwvvvwwv - Potato_Sneck 93
33 CONFIRM - 90
34 Ohhsnaps - 86
35 Reine - CONFIRM20 84
36 Replica - Nirvana 78
37 Warny - Death 75
38 Theron - CONFIRM20 72
39 Saile - CONFIRM20 69
40 Nefertari - Death 65
41 LevelYouForLeni - NoFame 59
42 Morrigan - 56
43 Windows_XP - Death 54
44 Mazino - 49
45 NO_0 - 42
46 Kenobi - Gods_of_Arena 40
47 VWVWVWWW - 37
48 Rowan - WTF 30
49 SwordsRedMage - 911 29
50 Emiko - Alphabet 28

Tribe Rankings

Rank Name PK Points
1 Death 4154
2 CONFIRM20 1404
3 Nirvana 1213
4 Renegade 1043
5 Potato_Sneck 884
6 VETERAN 513
7 Not_A_Date 357
8 NoFame 260
9 EEEEEEEEEEEEEEEE 230
10 GC 192
1 Zero 22433
2 Sunguard 18653
3 Death 15313
4 Renegade 7136
5 TheCrazyWitch 6682
6 Dead_END 4738
7 100fanta99success 3953
8 ReNaiSsanCe 3897
9 _shard_ 3727
10 VETERAN 3425
1 Zero 22558
2 Death 19467
3 Sunguard 18668
4 Renegade 8179
5 TheCrazyWitch 6682
6 Dead_END 4738
7 100fanta99success 3953
8 VETERAN 3938
9 ReNaiSsanCe 3897
10 _shard_ 3727