Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
  • PvP Rankings
  • Servers
  • Filters

Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1731
2 BadBoy - Stoners 710
3 Timmy - Disabled 647
4 KillerAlxiance - Killer_Alliance 562
5 Incap - Disabled 536
6 Grizzly - Stoners 484
7 KillerAviiance - Killer_Alliance 451
8 MONKEY - Stoners 446
9 Squit - Stoners 406
10 IBlZA - Hawaii5o 367
11 Wheelchair - Disabled 325
12 IDontThinkSo - Disabled 307
13 NotMeEither - Disabled 296
14 Zhanwenyu - Killer_Alliance 285
15 KillerAquiance - Killer_Alliance 285
16 Jimmy - Disabled 248
17 Mquit - Celestial 244
18 Stoned - Stoners 213
19 KillerAcriance - Killer_Alliance 192
20 ViIIain - NoFame 176
21 Deranged - Disabled 162
22 DeadlysFireBall - Stoners 146
23 Tenshinhan - Killer_Alliance 144
24 CovGo - Stoners 128
25 ChiChi_ - Hawaii5o 125
26 Aetheria - Killer_Alliance 123
27 Mr_Crowley - Stoners 118
28 KillerAshiance - Killer_Alliance 109
29 KillerAziance - Killer_Alliance 99
30 KillerAbliance - Killer_Alliance 95
31 RATKING - Stoners 89
32 Asylum - Disabled 81
33 GG_SauroN - Stoners 80
34 GraiSeR - Celestial 80
35 SUNShina_ - Disabled 79
36 Alzheimers - Disabled 78
37 YesItsYou - Disabled 68
38 b0b3r - Hawaii5o 66
39 M1mesis - 63
40 ImCrashed - Disabled 58
41 CoulBeMe - Disabled 55
42 Mkewa_ - Stoners 45
43 Shuriken - 38
44 EggyParty - Disabled 37
45 Killer_Aliiance - Killer_Alliance 34
46 KillerAftiance - Killer_Alliance 33
47 Clarz - TreatOrTrick 30
48 TORMENTED - WhatEver 29
49 6_7 - EzClapHandicap 27
50 ShowTime - Stoners 27

Tribe Rankings

Rank Name PK Points
1 Disabled 4785
2 Stoners 2928
3 Killer_Alliance 2554
4 Hawaii5o 650
5 Celestial 490
6 NoFame 176
7 Hit1 142
8 AvenGers 138
9 BuffLowerLVLTurfs 133
10 BadNews 129
1 Death 25828
2 Renegade 20445
3 Zero 19143
4 Sunguard 13904
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReVolt 5415
8 ReNaiSsanCe 5094
9 100fanta99success 3953
10 VETERAN 3625
1 Death 25828
2 Renegade 20445
3 Zero 19143
4 Sunguard 13904
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReVolt 5415
8 ReNaiSsanCe 5094
9 Disabled 4785
10 100fanta99success 3953