Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 1680
2 BadBoy - Stoners 644
3 Timmy - Disabled 611
4 Incap - Disabled 534
5 KillerAlxiance - Killer_Alliance 492
6 Grizzly - Stoners 424
7 Squit - Stoners 401
8 KillerAviiance - Killer_Alliance 401
9 IBlZA - Hawaii5o 365
10 MONKEY - Stoners 343
11 Wheelchair - Disabled 325
12 NotMeEither - Disabled 298
13 IDontThinkSo - Disabled 289
14 Laban - Killer_Alliance 278
15 KillerAquiance - Killer_Alliance 259
16 Mquit - Celestial 244
17 Jimmy - Disabled 237
18 Stoned - 221
19 KillerAcriance - Killer_Alliance 174
20 ViIIain - NoFame 173
21 Deranged - Disabled 171
22 KnObiE - 151
23 DeadlysFireBall - Stoners 144
24 Aetheria - Killer_Alliance 123
25 ChiChi_ - Hawaii5o 119
26 CovGo - Stoners 112
27 KillerAshiance - Killer_Alliance 111
28 RATKING - Stoners 95
29 KillerAbliance - Killer_Alliance 91
30 Mr_Crowley - Stoners 90
31 GraiSeR - Stoners 88
32 Asylum - Disabled 86
33 KillerAziance - Killer_Alliance 81
34 GG_SauroN - Stoners 75
35 SUNShina_ - Disabled 73
36 YesItsYou - Disabled 69
37 b0b3r - Hawaii5o 60
38 M1mesis - Stoners 59
39 ImCrashed - Disabled 59
40 CoulBeMe - Disabled 58
41 Alzheimers - Disabled 55
42 KillerAftiance - Killer_Alliance 52
43 Mkewa_ - Stoners 47
44 EggyParty - Disabled 37
45 ShowTime - Stoners 34
46 KonoKalakaua - Hawaii5o 32
47 Shuriken - L4Tribe 30
48 Clarz - TreatOrTrick 30
49 6_7 - EzClapHandicap 27
50 FireDowN - Disabled 25

Tribe Rankings

Rank Name PK Points
1 Disabled 4651
2 Stoners 2632
3 Killer_Alliance 2208
4 Hawaii5o 656
5 Celestial 375
6 NoFame 173
7 BuffLowerLVLTurfs 138
8 Hit1 134
9 AvenGers 123
10 Letter 118
1 Death 25804
2 Renegade 20249
3 Zero 19143
4 Sunguard 13851
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReVolt 5393
8 ReNaiSsanCe 5029
9 100fanta99success 3953
10 VETERAN 3625
1 Death 25804
2 Renegade 20249
3 Zero 19143
4 Sunguard 13851
5 Dead_END 7209
6 TheCrazyWitch 5455
7 ReVolt 5393
8 ReNaiSsanCe 5029
9 Disabled 4651
10 100fanta99success 3953