Game Guide

Troubleshooting


Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.

Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable

Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens

  • PvP Rankings

Player Rankings

Rank Name PK Points
1 Donatello - BugExploiterz 639
2 lllllIIIII - HotSix 524
3 Zafinaa - BugExploiterz 483
4 Smileyface - BugExploiterz 469
5 Super_O00O00 - Finish 364
6 lllIIIllII - HotSix 360
7 Monarch - BugExploiterz 359
8 Super_O0000O - Finish 335
9 lIlIIllIll - HotSix 325
10 Liyu - BugExploiterz 323
11 Fent - BugExploiterz 322
12 Ratata - Finish 310
13 Super_0O0O0O - Finish 303
14 DOGWATER - BugExploiterz 280
15 Drizzt_do_Urden - HotSix 264
16 Super_00O00O - Finish 222
17 IIIIIIlIII - HotSix 215
18 Tanberg - BugExploiterz 208
19 SJOBA - BugExploiterz 177
20 Anarchy - Disaster 176
21 NomaD - BugExploiterz 163
22 Super_000000 - Finish 156
23 LynchMan - BugExploiterz 154
24 DarKnightY - Finish 150
25 AmiTfo - Finish 135
26 NlGHTMARE - HotSix 134
27 Sakura - Finish 130
28 Narish_do_Urden - HotSix 116
29 Super_OO0O0 - Finish 109
30 Muzan - BugExploiterz 106
31 Kezrm - tribe008 96
32 SkySeeker - Finish 92
33 Obscura - BugExploiterz 82
34 NO_OO - HotSix 81
35 PixelOfFire - Solar_Dragons 81
36 lllllllllI - HotSix 78
37 Stevi - HotSix 77
38 SUSPECT - Deepseek 73
39 ViIlain - NoFame 71
40 ll_Trouble_ll - Disaster 65
41 Rusty - BugExploiterz 64
42 Technology - Control 59
43 Springfield - BugExploiterz 53
44 Flamelette - Control 51
45 R_ - This_is_Medic 47
46 IlIlIlIlIl - HotSix 43
47 Grizzy - Solar_Dragons 40
48 Rayleigh - Deepseek 39
49 KaLiNa - HotSix 38
50 James_B0nd - Disaster 38

Tribe Rankings

Rank Name PK Points
1 BugExploiterz 3981
2 Finish 2437
3 HotSix 2416
4 Disaster 426
5 Deepseek 310
6 Solar_Dragons 261
7 Needed_to_Farm 187
8 tribe008 141
9 Control 137
10 tribe007 129
1 Zero 22558
2 Death 20390
3 Sunguard 16511
4 Renegade 8553
5 TheCrazyWitch 6682
6 ReNaiSsanCe 4746
7 Dead_END 4738
8 2 4592
9 100fanta99success 3953
10 _shard_ 3727
1 Zero 22558
2 Death 20390
3 Sunguard 16511
4 Renegade 8553
5 TheCrazyWitch 6682
6 ReNaiSsanCe 4746
7 Dead_END 4738
8 2 4592
9 BugExploiterz 3981
10 100fanta99success 3953