Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
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Player Rankings

Rank Name PK Points
1 lIlIIlIlIl1_ - Renegade 2561
2 IIllIlIlIl1_ - Renegade 1462
3 SirMTV - Stoners 1324
4 BadBoy - Stoners 1083
5 Timmy - Disabled 932
6 Jimmy - Disabled 874
7 KillerAviiance - Killer_Alliance 798
8 IlIlIlIlII1_ - Renegade 775
9 KillerAlxiance - Finish 722
10 IIlIIlIlIl1_ - Renegade 695
11 Ali - Death 653
12 Incap - Disabled 650
13 MONKEY - Stoners 586
14 lIIllIlIlI1_ - Renegade 570
15 mmllirnnmmn - Death 559
16 lIlIlIIllI1_ - Renegade 497
17 IDontThinkSo - Disabled 467
18 IlIlIIllIl1_ - Renegade 444
19 Squit - Stoners 441
20 IBlZA - Hawaii5o 429
21 mmlirnirnm - Death 391
22 NerfRM - Disabled 375
23 CovGo - 336
24 Wheelchair - Disabled 326
25 lllIIlIlIl1_ - Renegade 321
26 NotMeEither - Disabled 305
27 Deranged - Disabled 260
28 mmlirnlinrrl - 254
29 ViIIain - NoFame 238
30 Mquit - Celestial 228
31 KillerAshiance - Killer_Alliance 221
32 lIlIIIllIl1_ - Renegade 215
33 ImCrashed - Disabled 194
34 GG_SauroN - 185
35 Viggen - Renegade 158
36 STRIPDDANCER - Stoners 156
37 lIlIlIIlIl1_ - Renegade 156
38 SUNShina_ - Disabled 139
39 Flakerz - FruitTroop 131
40 ChiChi_ - Hawaii5o 126
41 ShowTime - Stoners 113
42 Asylum - 76
43 EggyParty - Disabled 66
44 Jinwoo - 53
45 YesItsYou - Disabled 47
46 SyKo - Sunguard 45
47 IlIlIIlIlI1_ - Renegade 44
48 Lethoo - Disabled 39
49 Mkewa_ - Stoners 37
50 CoulBeMe - Disabled 36

Tribe Rankings

Rank Name PK Points
1 Renegade 7910
2 Disabled 4753
3 Stoners 3837
4 Death 1643
5 Killer_Alliance 1094
6 Finish 722
7 Hawaii5o 708
8 Celestial 345
9 NoFame 238
10 FruitTroop 174
1 Renegade 23145
2 Death 20799
3 Zero 15335
4 Sunguard 13579
5 TheCrazyWitch 5453
6 Disabled 4296
7 ReNaiSsanCe 4183
8 100fanta99success 3953
9 Dead_END 3137
10 Death_ 2810
1 Renegade 31055
2 Death 22442
3 Zero 15335
4 Sunguard 13681
5 Disabled 9049
6 TheCrazyWitch 5453
7 ReNaiSsanCe 4183
8 100fanta99success 3953
9 Stoners 3837
10 Dead_END 3137