Game Guide

Troubleshooting

Unfortunately, some users may experience some issues when installing or patching their game client. This is primarily due to an overzealous Anti-Virus or Windows Defender. This page will guide you how to quickly fix common issues.

 

Issue Name Issue Picture
Failed To Load Game

Issue Photo

FailedToLoadGame

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

Can't find file for package 'ALAudio' 1

Issue Photo

AL Audio Error

Reason

This is a very common issue. This happens because an Anti-Virus or Windows Defender program is blocking some of the games core files. This is called a false positive, and we assure you our client is completely safe.

Solution

This can be fixed by adding an exception to your Anti-Virus or Windows Defender programs for the games folder or flagged files. Unfortunately, all Anti-Viruses/Windows Defenders have different graphical user interfaces, so we can't provide you with an exact guide on how to do this. If your Anti-Virus/Windows Defender is not listed in the "Adding Anti-Virus Exceptions" guide, try googling how to add folder exceptions to your Anti-Virus.

 

If this does not solve your problem, please see "Can't find file for package 'ALAudio' 2", directly under this guide.
Can't find file for package 'ALAudio' 2

Issue Photo

AL Audio Error

Reason

This can happen because you have not installed all of the required drivers for the game, specifically the C++ Redistributable files.

Solution

Visit our "Media" page and download the latest Visual C++ Redistributable File. Once downloaded, run the installer and follow the instructions that it provides you with.

The download link can be found at the bottom of the "Media" page and looks like the following image.

C++ Redistributable
Others

If you experience any other issues or would like us to feature some additional Troubleshooting Guides, please open a Support Ticket and let us know!

https://www.eonicgames.com/support/opens
  • PvP Rankings
  • Servers
  • Filters

Player Rankings

Rank Name PK Points
1 PUSHmyWHELCHAIR - Disabled 2150
2 BadBoy - Stoners 1085
3 Grizzly - Stoners 967
4 Timmy - Disabled 932
5 KillerAlxiance - Killer_Alliance 722
6 KillerAviiance - Killer_Alliance 680
7 Incap - Disabled 651
8 MONKEY - Stoners 586
9 DRINKBLEACH - Stoners 566
10 Jimmy - Disabled 538
11 Squit - Stoners 443
12 IDontThinkSo - Disabled 428
13 IBlZA - Hawaii5o 428
14 KillerAcriance - Killer_Alliance 424
15 KillerAquiance - Killer_Alliance 410
16 Stoned - Stoners 377
17 Wheelchair - Disabled 326
18 RATKING - Stoners 312
19 NotMeEither - Disabled 308
20 Mr_Crowley - Stoners 240
21 Mquit - Celestial 228
22 CovGo - Stoners 227
23 Deranged - Disabled 219
24 ViIIain - NoFame 215
25 KillerAziance - Killer_Alliance 199
26 KillerAshiance - Killer_Alliance 193
27 GG_SauroN - 185
28 KillerAftiance - Killer_Alliance 183
29 Alzheimers - Disabled 164
30 DeadlysFireBall - Stoners 160
31 FireDowN - Disabled 157
32 ImCrashed - Disabled 152
33 LengthY - Killer_Alliance 144
34 Flakerz - WhatEver 127
35 ChiChi_ - Hawaii5o 126
36 SUNShina_ - Disabled 123
37 SyKo - Disabled 121
38 KillerAdkiance - Killer_Alliance 112
39 KillerAghiance - Killer_Alliance 88
40 Asylum - Disabled 76
41 b0b3r - Stoners 72
42 EggyParty - Disabled 72
43 ShowTime - Stoners 72
44 YesItsYou - Disabled 62
45 Jinwoo - 53
46 GraiSeR - Celestial 47
47 KillerAbliance - Killer_Alliance 44
48 Mkewa_ - Stoners 44
49 CoulBeMe - Disabled 36
50 Clarz - TreatOrTrick 30

Tribe Rankings

Rank Name PK Points
1 Disabled 6564
2 Stoners 5273
3 Killer_Alliance 3329
4 Hawaii5o 667
5 Celestial 435
6 WhatEver 282
7 NoFame 215
8 Hit1 108
9 AvenGers 106
10 BuffLowerLVLTurfs 101
1 Death 26868
2 Renegade 25955
3 Zero 19001
4 Sunguard 14050
5 Dead_END 7209
6 TheCrazyWitch 5454
7 100fanta99success 3953
8 ReNaiSsanCe 3900
9 VETERAN 3625
10 HotSix 2839
1 Death 26868
2 Renegade 25955
3 Zero 19001
4 Sunguard 14050
5 Dead_END 7209
6 Disabled 6564
7 TheCrazyWitch 5454
8 Stoners 5273
9 100fanta99success 3953
10 ReNaiSsanCe 3900